Remote Partner Support Specialist

Colonial Group; Monterrey; Hybrid; MXN 201,000 - 268,000; Full time

Job summary

Colonial Group is seeking a Partner Support Administrator to deliver responsive service and accurate processing of partner requests. The role supports ongoing partner inquiries, operational tasks, and documentation efforts while building knowledge of products and processes.

The position may be remote or office-based, with opportunities to collaborate across teams and drive a consistent, high-quality partner experience. Travel may be limited.

Qualifications

• Foundational knowledge of customer or partner support principles and operational processes.
• Basic understanding of company products, services, logistics operations, and partner business models, with ability to apply that knowledge in day-to-day support activities.
• Strong attention to detail and organizational skills with the ability to manage multiple priorities.
• Ability to follow established procedures while recognizing when issues require escalation.
• Effective written and verbal communication skills with a customer-focused mindset.

Responsibilities

• Respond to routine partner inquiries with timely, professional, and accurate support.
• Complete operational requests following established procedures, service standards, and guidelines.
• Maintain ownership of assigned work through completion with accurate documentation and follow-up.
• Escalate non-standard or policy-related issues to the appropriate resource with clear partner communication.
• Build professional relationships to foster partner confidence and trust.

Skills

Customer support basics

CRM usage

Documentation

Multitasking

Microsoft Office

Communication skills

Education

High school diploma or equivalent

Associate's degree preferred

Tools

CRM systems

Case management tools

Office suite

Job description

Colonial Group is seeking a Partner Support Administrator to deliver responsive service and accurate processing of partner requests. The role supports ongoing partner inquiries, operational tasks, and documentation efforts while building knowledge of products and processes.

The position may be remote or office-based, with opportunities to collaborate across teams and drive a consistent, high-quality partner experience. Travel may be limited.