Remote Order & Customer Care Specialist - Mexico

10x Genomics; México; Remote; MXN 320,000 - 520,000; Full time

Job summary

10x Genomics in Mexico is seeking a Customer Service Specialist to manage end-to-end commercial lifecycle, ensuring orders from customers and distributors are accurate and fulfilled on time. You will work with ERP and CRM systems to process PO, track shipments, and support onboarding.

This role requires fluent Spanish and professional English, strong attention to detail, and the ability to collaborate with Sales, Finance, Legal, and Logistics across time zones.

Qualifications

• Previous experience in order management and customer service.
• Knowledge of ERP/CRM systems (Oracle, Salesforce)
• Very detail oriented and capable of handling multiple tasks
• Fluent Spanish and professional English (written and spoken)

Responsibilities

• Process inbound purchase orders in ERP and CRM, ensuring accuracy and SLA adherence.
• Manage returns, logistics, and coordination with 3PLs and couriers.
• Maintain customer master data including tax information and CFDI onboarding.
• Collaborate with Sales, Finance, and Legal to support onboarding and invoicing processes.

Skills

Detail oriented

Interpersonal skills

Independent worker

Spanish fluency

English proficiency

Education

None

Tools

Oracle ERP

Salesforce

Job description

10x Genomics in Mexico is seeking a Customer Service Specialist to manage end-to-end commercial lifecycle, ensuring orders from customers and distributors are accurate and fulfilled on time. You will work with ERP and CRM systems to process PO, track shipments, and support onboarding.

This role requires fluent Spanish and professional English, strong attention to detail, and the ability to collaborate with Sales, Finance, Legal, and Logistics across time zones.