Remote Order & Logistics Specialist (Mexico)

10x Genomics, Inc.; Estado de México; Hybrid; MXN 180,000 - 360,000; Full time

Job summary

10x Genomics, Inc. is seeking a Customer Service Specialist to manage the end-to-end commercial lifecycle for customers and distributors in Mexico and globally, ensuring precise and rapid delivery of our technologies.

In this remote, Mexico-based role, you will handle order processing in ERP (Oracle) and CRM (Salesforce), coordinate with 3PLs, and maintain customer master data, including CFDI invoicing, while collaborating with Sales, Finance, and Legal to onboard new customers.

Qualifications

• Previous experience in order management and customer service.
• Knowledge of ERP and CRM systems (Oracle or Salesforce).
• Very detail oriented.
• Good interpersonal skills.
• Ability to work independently while collaborating with others.
• Fluent Spanish and professional-level English (written and spoken).
• Availability to work Mexico-aligned business hours with overlap with US time zones.
• Reliable high-speed internet and a suitable home workspace.

Responsibilities

• Process inbound purchase orders in ERP (Oracle) and CRM (Salesforce).
• Validate PO accuracy against pricing, terms, currency, and product configuration within SLAs.
• Manage order modifications, cancellations, and backlog/backorder communication.
• Support end-of-quarter (EOQ) volume surges with elevated responsiveness across time zones.
• Initiate and track RMA requests to resolution.
• Coordinate with 3PLs, couriers, and customs brokers on shipments and delays.
• Keep customers and sales informed throughout the process.
• Enter and maintain customer master data including tax information (RFC, fiscal address).
• Assist onboarding and CFDI invoicing collaboration with Sales, Finance, and Legal.
• Partner with Sales to resolve pricing discrepancies and escalations.
• Liaise with Finance on credit holds, billing, CFDI corrections, and payment terms.
• Collaborate with Operations and Product Management on availability and launches.

Skills

Detail oriented

Interpersonal skills

Independent with teamwork

Fluent Spanish

English proficiency

US time overlap

Reliable home internet

Tools

Oracle ERP

Salesforce CRM

Job description

10x Genomics, Inc. is seeking a Customer Service Specialist to manage the end-to-end commercial lifecycle for customers and distributors in Mexico and globally, ensuring precise and rapid delivery of our technologies.

In this remote, Mexico-based role, you will handle order processing in ERP (Oracle) and CRM (Salesforce), coordinate with 3PLs, and maintain customer master data, including CFDI invoicing, while collaborating with Sales, Finance, and Legal to onboard new customers.