Remote Operations Assistant, ServiceNow Practice

NTT America, Inc.; México; Remote; MXN 240,000 - 336,000; Full time

Job summary

NTT DATA is seeking a ServiceNow Practice Operations Assistant to provide day-to-day administrative and operational support for staffing, onboarding, and ticket follow-up. The role focuses on staffing and resource tracking, billability, and reporting across projects in a nearshore Mexico setting.

You will manage Excel-based trackers, prepare simple summaries for leadership, and coordinate IT/HR ticket escalation while maintaining data accuracy and confidentiality.

Qualifications

• Approximately 2–4 years of administrative, operations, PMO, staffing or business support experience.

Responsibilities

• Maintain staffing and resource tracking spreadsheets.
• Track project assignments, start dates, end dates, and resource roll-offs.
• Assist with onboarding/offboarding checklists and activities.
• Support IT/HR ticket follow-up and issue escalation.
• Prepare Excel trackers, reports, and PowerPoint slides for meetings.

Skills

Excel proficiency

PowerPoint proficiency

Microsoft 365 familiarity

Tools

Excel

PowerPoint

Job description

NTT DATA is seeking a ServiceNow Practice Operations Assistant to provide day-to-day administrative and operational support for staffing, onboarding, and ticket follow-up. The role focuses on staffing and resource tracking, billability, and reporting across projects in a nearshore Mexico setting.

You will manage Excel-based trackers, prepare simple summaries for leadership, and coordinate IT/HR ticket escalation while maintaining data accuracy and confidentiality.