Remote Onboarding & Customer Success Lead

Atomic Hr; Mérida; A distancia; MXN 300.000 - 400.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote setup

Descripción de la vacante

Atomic HR is seeking a customer onboarding specialist to guide outdoor hospitality clients from kickoff to go-live. You’ll learn the product deeply, tailor it to each park's workflows, and prevent blockers before they occur.

In this remote role, you’ll run onboarding end-to-end, deliver practical demos, and translate customer needs into clear product feedback for engineering. You'll stay organized in CRM, document next steps, and keep customers confident during peak-season rush, with a focus on

Formación

• 2+ years of customer-facing experience in SaaS onboarding, implementation, customer success, support, or product training.
• Experience onboarding or training customers on a software product.
• Able to explain complex software to non-technical users.

Responsabilidades

• Guide new customers through onboarding end to end, from kickoff calls to go-live.
• Become an expert on the platform including availability, rates, payments, site maps, reporting, and guest communication.
• Deliver tailored demos that simplify complex features.
• Build onboarding plans, setup checklists, and follow-up emails after every call.
• Identify and address common points of confusion early.
• Share customer insights, recurring questions, and pain points with product/engineering.
• Keep notes, next steps, and setup details organized in CRM.
• Stay calm and organized during peak-season urgency.

Conocimientos

SaaS onboarding

Customer Success

CRM tools

Communication skills

Documentation & follow-up

English proficiency

Herramientas

CRM software

Helpdesk

Project tracking

Descripción del empleo

Atomic HR is seeking a customer onboarding specialist to guide outdoor hospitality clients from kickoff to go-live. You’ll learn the product deeply, tailor it to each park's workflows, and prevent blockers before they occur.

In this remote role, you’ll run onboarding end-to-end, deliver practical demos, and translate customer needs into clear product feedback for engineering. You'll stay organized in CRM, document next steps, and keep customers confident during peak-season rush, with a focus on