Remote Office & Customer Service Coordinator

Unity Communications; Santiago de Querétaro; Remote; MXN 189,000 - 226,000; Full time

Benefits offered by this job

Food vouchers

Remote work from Mexico

Telework support

Statutory benefits per Mexican law

Opportunity to work with U.S.-based co

Job summary

Unity Communications seeks a Remote Office & Customer Service Coordinator to manage day-to-day customer service and admin tasks for US-based partners. You will handle calls, qualify leads, schedule appointments, follow up on proposals, and keep CRM data accurate from a fully remote Mexico-based location.

The role requires proactive, organized professionals with advanced English and a track record in customer support or sales assistance. Telework support and statutory benefits are offered.

Qualifications

• Advanced English communication skills, both spoken and written.
• Experience in customer service, call center, receptionist, administrative, or sales-support roles.
• Strong communication and customer service skills.
• Excellent organization and attention to detail.
• Comfortable handling phone calls and communicating with customers throughout the day.
• Ability to multitask and manage multiple priorities.
• Experience with CRM or scheduling systems is preferred.
• Proactive attitude and strong follow-up skills.
• Ability to work independently in a remote environment.

Responsibilities

• Answer incoming calls and respond to customer inquiries professionally.
• Qualify new leads and collect accurate customer and project information.
• Schedule and confirm appointments using scheduling systems.
• Follow up with customers regarding proposals and outstanding opportunities.
• Re-engage older and inactive leads through proactive follow-up.
• Maintain accurate and up-to-date customer information, notes, appointments, and lead statuses in the CRM.
• Respond to customer emails, messages, texts, and chats.
• Assist with invoicing and administrative tasks.
• Support approved customer outreach and marketing initiatives.
• Prepare daily activity reports and elevate issues requiring management attention.

Skills

Advanced English communication skills

Customer service experience

Strong communication skills

Multitasking

Independent remote work

Tools

CRM systems

Scheduling systems

Job description

About the Role

Unity Communications is looking for a reliable, organized, and customer-focused Remote Office & Customer Service Coordinator to support the day-to-day customer service and administrative operations of our business partners in the United States.

The selected candidate will be responsible for managing customer communication and supporting daily office operations, including answering calls, qualifying leads, scheduling appointments, following up with customers and proposals, and maintaining accurate CRM information.

Key Responsibilities

• Answer incoming calls and respond to customer inquiries professionally.

• Qualify new leads and collect accurate customer and project information.

• Schedule and confirm appointments using scheduling systems.

• Follow up with customers regarding proposals and outstanding opportunities.

• Re-engage older and inactive leads through proactive follow-up.

• Maintain accurate and up-to-date customer information, notes, appointments, and lead statuses in the CRM.

• Respond to customer emails, messages, texts, and chats.

• Assist with invoicing and administrative tasks.

• Support approved customer outreach and marketing initiatives.

• Prepare daily activity reports and elevate issues requiring management attention.

What We’re Looking For

• Advanced English communication skills, both spoken and written.

• Previous experience in customer service, call center, receptionist, administrative, or sales-support roles.

• Strong communication and customer service skills.

• Excellent organization and attention to detail.

• Comfortable handling phone calls and communicating with customers throughout the day.

• Ability to multitask and manage multiple priorities.

• Experience with CRM or scheduling systems is preferred.

• Proactive attitude and strong follow-up skills.

• Ability to work independently in a remote environment.

• Dependable and committed to following established processes and procedures.

What We Offer

• Up to $18,600 MXN gross monthly compensation.

• Food vouchers.

• Telework support.

• Statutory benefits according to Mexican labor law.

• Remote work from Mexico.

• Monday–Saturday schedule aligned with Pacific Time.

• Opportunity to work with U.S.-based companies.

• Professional and collaborative work environment.

Schedule

Monday–Friday: 8:00 AM–5:00 PM Pacific Time
Saturday: 9:00 AM–4:00 PM Pacific Time

About the Position

This is more than an answering-service position. The ideal candidate will help manage the customer journey from the initial call through lead qualification, appointment scheduling, proposal follow-up, and ongoing customer communication.

We are looking for someone who is proactive, organized, and committed to ensuring that calls are answered, leads are properly followed up, appointments are confirmed, customers receive timely responses, and opportunities do not fall through the cracks.