Remote Medical Front Desk VA: Scheduling & Calls

Angel City VA; México; Remote; MXN 212,000 - 302,000; Full time

Job summary

Angel City VA is seeking a Remote Front Desk VA to support the client’s front desk team by managing high volumes of calls, assisting with appointment scheduling, and handling insurance-related tasks. The role aims to improve responsiveness and keep scheduling accurate while onsite staff focus on in-person care.

You will use AdvancedMD for patient records and Weave for calls, work 8:30 AM to 5:30 PM PST with a 1-hour lunch, and earn $10 per hour.

Qualifications

• At least 2 years of medical front desk experience.
• Familiarity with insurance verification and eligibility.
• Experience handling patient scheduling.
• Comfortable explaining basic insurance and benefit information to patients.
• Strong attention to detail.
• Ability to learn and follow scheduling protocols.
• Professional phone communication skills.
• Ability to manage 90-100 calls per day.

Responsibilities

• Handle high volumes of incoming patient calls across eight locations.
• Schedule, reschedule, and confirm patient appointments.
• Follow scheduling protocols to prevent errors and delays.
• Respond to patient inquiries via phone, text, and email.
• Assist with new patient registration and data entry.
• Verify insurance eligibility and collect insurance information.
• Review and verify referrals and coordinate communications.
• Use AdvancedMD to manage patient records and appointments.

Skills

Medical front desk

Insurance verification

Appointment scheduling

Insurance explanations

Attention to detail

Scheduling protocols

Phone communication

High call volume management

Tools

AdvancedMD

Weave

Job description

Angel City VA is seeking a Remote Front Desk VA to support the client’s front desk team by managing high volumes of calls, assisting with appointment scheduling, and handling insurance-related tasks. The role aims to improve responsiveness and keep scheduling accurate while onsite staff focus on in-person care.

You will use AdvancedMD for patient records and Weave for calls, work 8:30 AM to 5:30 PM PST with a 1-hour lunch, and earn $10 per hour.