Remote Level 1 NOC Analyst - Network Ops & Troubleshooting

AGM Tech Solutions - A Woman and Latina-owned IT Staffing Firm-an Inc. 5000 company; México; Hybrid; MXN 588,000 - 955,000; Part time

Benefits offered by this job

Remote work from Mexico or Brazil

Competitive compensation

Medical and dental insurance (elig. )

Job summary

AGM Tech Solutions - A Woman and Latina-owned IT Staffing Firm-an Inc. 5000 company seeks a Level 1 NOC Analyst for a six-month contract.

The role monitors and maintains enterprise networks, troubleshoots connectivity issues, and supports network availability across Cisco routing/switching, firewalls, and CTI components. You will escalate incidents, assist with disaster recovery testing, and track security events, with remote work options from Mexico or Brazil.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.

Responsibilities

• Monitor enterprise voice and data networks for outages, degradation, and hardware failures.
• Troubleshoot TCP/IP connectivity across LAN/WAN, MPLS, VPN, and point-to-point networks.
• Support Cisco routing and switching, firewalls, and network infrastructure.
• Escalate incidents to vendors and management and coordinate outage notifications.
• Support disaster recovery testing and perform weekly backup circuit testing.
• Provide first-level network security monitoring and incident tracking.
• Maintain network management tools and support incident and problem management processes.

Skills

Enterprise networking

Cisco routing & switching

Voice networks

Routers & firewalls

Ticketing systems

Wireshark

Arista switches

Lifecycle projects

Troubleshooting

Communication skills

Education

Bachelor's degree in CS/IT or related field

Job description

AGM Tech Solutions - A Woman and Latina-owned IT Staffing Firm-an Inc. 5000 company seeks a Level 1 NOC Analyst for a six-month contract.

The role monitors and maintains enterprise networks, troubleshoots connectivity issues, and supports network availability across Cisco routing/switching, firewalls, and CTI components. You will escalate incidents, assist with disaster recovery testing, and track security events, with remote work options from Mexico or Brazil.