Level 1 NOC Analyst - LATAM

AGM Tech Solutions - A Woman and Latina-owned IT Staffing Firm-an Inc. 5000 company; México; Hybrid; MXN 588,000 - 955,000; Part time

Benefits offered by this job

Remote work from Mexico or Brazil

Competitive compensation

Medical and dental insurance (elig. )

Job summary

AGM Tech Solutions - A Woman and Latina-owned IT Staffing Firm-an Inc. 5000 company seeks a Level 1 NOC Analyst for a six-month contract.

The role monitors and maintains enterprise networks, troubleshoots connectivity issues, and supports network availability across Cisco routing/switching, firewalls, and CTI components. You will escalate incidents, assist with disaster recovery testing, and track security events, with remote work options from Mexico or Brazil.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.

Responsibilities

• Monitor enterprise voice and data networks for outages, degradation, and hardware failures.
• Troubleshoot TCP/IP connectivity across LAN/WAN, MPLS, VPN, and point-to-point networks.
• Support Cisco routing and switching, firewalls, and network infrastructure.
• Escalate incidents to vendors and management and coordinate outage notifications.
• Support disaster recovery testing and perform weekly backup circuit testing.
• Provide first-level network security monitoring and incident tracking.
• Maintain network management tools and support incident and problem management processes.

Skills

Enterprise networking

Cisco routing & switching

Voice networks

Routers & firewalls

Ticketing systems

Wireshark

Arista switches

Lifecycle projects

Troubleshooting

Communication skills

Education

Bachelor's degree in CS/IT or related field

Job description

NOW HIRING: Level 1 NOC Analyst – Remote from Mexico or Brazil

AGM Tech Solutions is partnering with a global technology company to hire a Level 1 NOC Analyst for a six-month contract.

Duration: Six-month contract

Position Summary

We are seeking a technically skilled NOC Analyst to monitor and maintain enterprise voice and data networks, troubleshoot connectivity issues, and support network availability. This role focuses on network monitoring, incident management, outage response, and escalation to ensure reliable network operations.

Key Responsibilities

• Monitor enterprise voice and data networks for outages, degradation, and hardware failures.


• Troubleshoot TCP/IP connectivity across LAN/WAN, MPLS, VPN, and point-to-point networks.


• Support Cisco routing and switching, firewalls, and network infrastructure.


• Escalate incidents to vendors and management and coordinate outage notifications.


• Support disaster recovery testing and perform weekly backup circuit testing.


• Provide first-level network security monitoring and incident tracking.


• Maintain network management tools and support incident and problem management processes.

Required Skills and Qualifications

• Knowledge of enterprise networking, Cisco routing and switching, and network operating systems.


• Familiarity with voice/telephony networks and communication protocols.


• Experience with routers, switches, firewalls, and CTI components.


• Experience with ticketing systems and network incident management.


• Wireshark and packet analysis experience is a plus.


• Exposure to Arista switches and lifecycle project management is beneficial.


• Strong troubleshooting, communication, organizational, and problem-solving skills.


• Bachelor's degree in Computer Science, Information Technology, or a related field preferred.

What We Offer

• Remote work from Mexico or Brazil.


• Competitive compensation.


• Potential benefits, including medical and dental insurance, subject to eligibility.