Remote Tech Support Consultant – Windows Server Expert

SupportYourApp; Córdoba; Remote; MXN 783,000 - 1,194,000; Full time

Benefits offered by this job

Flexible schedule

Fully remote cooperation

USD compensation

Referral rewards

Global, inclusive environment

Health and well-being support

Job summary

SupportYourApp is hiring a Technical Support Consultant to deliver top-notch technical support remotely. You will engage with clients, manage VPS and Windows Server tasks, and maintain security and data handling standards across a global, multilingual environment.

You’ll collaborate with developers and cross-functional teams while staying current with evolving tools and trading platforms. A strong English level and a proactive mindset are essential for success.

Qualifications

• Excellent English communication skills (C1+ required).
• Experience in a technical support role.
• Experience with VPS setup and management.
• Strong understanding of Windows Server administration.
• Familiarity with trading platforms (TradingView, TradeStation, NinjaTrader).
• Strong analytical thinking and research skills.
• Positive, proactive and responsible attitude.
• Home office setup: reliable hardware and fast internet.

Responsibilities

• Deliver outstanding technical support via emails and chats.
• Build strong and lasting customer relationships.
• Keep up with evolving tools and technology.
• Handle sensitive customer data with care and security.
• Apply the latest customer happiness practices.
• Maintain deep understanding of client solutions and meet KPI.
• Communicate with developers and cross-functional specialists.

Skills

English C1+

Technical support

VPS setup

Windows Server

Trading platforms

Analytical thinking

Proactive

Home office

Job description

SupportYourApp is hiring a Technical Support Consultant to deliver top-notch technical support remotely. You will engage with clients, manage VPS and Windows Server tasks, and maintain security and data handling standards across a global, multilingual environment.

You’ll collaborate with developers and cross-functional teams while staying current with evolving tools and trading platforms. A strong English level and a proactive mindset are essential for success.