Remote L2 Backend & Support Engineer (Java/Spring)

SupportYourApp; Puebla de Zaragoza; Remote; MXN 928,000 - 1,485,000; Full time

Benefits offered by this job

Fixed schedule: 1 AM–9 AM UTC

Fully remote cooperation

USD compensation

Referral bonuses

Healthy work-life balance

Job summary

SupportYourApp is seeking an L2 Backend Developer and Support Engineer to join its global team. You will develop backend services using Java, Spring Boot, MongoDB and Kafka, and provide L2 technical support to customers during incidents.

You will also guide customers in collecting diagnostic data and collaborate with internal teams to resolve issues. This fully remote role operates in a multinational, multilingual environment, requiring excellent English (C1) and 2+ years of backend experience.

Qualifications

• 2+ years of backend software development experience.
• Proficiency in Java, Spring Boot, and MongoDB.
• Excellent English skills (C1).
• Ability to work independently and handle L2 tickets.

Responsibilities

• Provide exceptional technical support via calls, chats and emails.
• Develop and maintain backend services using Java, Spring Boot, APIs, MongoDB, and Kafka.
• Provide L2 technical support to customers during incidents via Zoho Desk.
• Own escalated technical issues from investigation to resolution.
• Analyze and diagnose technical issues of varying complexity.
• Guide customer teams in collecting diagnostic data for complex cases.
• Collaborate with L1 support, customer IT teams, and internal developers to resolve issues efficiently.
• Communicate via Slack and manage tasks in JIRA.
• Troubleshoot system issues across on-premise setups (load balancers, clustering, queues).

Skills

Java

Spring Boot

MongoDB

Kafka

English (C1)

Backend development

Tools

Zoho Desk

JIRA

Slack

Job description

SupportYourApp is seeking an L2 Backend Developer and Support Engineer to join its global team. You will develop backend services using Java, Spring Boot, MongoDB and Kafka, and provide L2 technical support to customers during incidents.

You will also guide customers in collecting diagnostic data and collaborate with internal teams to resolve issues. This fully remote role operates in a multinational, multilingual environment, requiring excellent English (C1) and 2+ years of backend experience.