Remote IT Service Desk Analyst – Level 1

DYOPATH LLC; México; A distancia; MXN 167.000 - 212.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Life Insurance

Quarterly Bonus

Vacation days 12+ after first year

Maternity/Paternity Time off

Internet stipend 250 MXN

Descripción de la vacante

DYOPATH LLC is seeking a Service Desk Level 1 Analyst who thrives on solving tech issues and delivering top-notch customer service. You’ll be the first point of contact for users, handling requests via phone, email, and chat, and you’ll resolve a range of hardware and software problems while logging all interactions in the ticketing system.

The ideal candidate has 1–2 years in technical support, proficiency with Windows OS and Office, and a willingness to pursue relevant IT certifications.

Formación

• High school diploma or equivalent; associate or bachelor's degree preferred.
• HDI Support Center Analyst (HDI-SCA) certification is a plus.
• ITIL Foundation certification is a plus.
• Microsoft 365 Certified: Fundamentals is a plus.
• 1–2 years in a technical support role, preferably in a service desk.

Responsabilidades

• Be the first point of contact for technical support via phone, email, and chat.
• Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, software, and networks.
• Log all interactions in the ticketing system and escalate when needed.
• Ensure timely and accurate resolution while delivering excellent customer service.
• Follow up with users to confirm satisfaction.

Conocimientos

Customer service

Clear communication

Problem solving

Team collaboration

Educación

High school diploma

Associate or bachelor’s degree preferred

Herramientas

Windows OS

Microsoft Office

Basic network troubleshooting

Descripción del empleo

DYOPATH LLC is seeking a Service Desk Level 1 Analyst who thrives on solving tech issues and delivering top-notch customer service. You’ll be the first point of contact for users, handling requests via phone, email, and chat, and you’ll resolve a range of hardware and software problems while logging all interactions in the ticketing system.

The ideal candidate has 1–2 years in technical support, proficiency with Windows OS and Office, and a willingness to pursue relevant IT certifications.