HelpDesk Support Specialist (CDMX)

TransPerfect; Ciudad Valles; Presencial; MXN 223.200 - 334.800; Jornada completa

Descripción de la vacante

TransPerfect is looking for a full-time Helpdesk Support Specialist in Ciudad Valles, Mexico. The ideal candidate will have over 3 years of experience and strong technical troubleshooting abilities. Responsibilities include providing IT services to employees, installing and supporting hardware/software, and resolving support requests. Applicants should have a Bachelor's degree and exceptional communication skills in English. If you are detail-oriented and enjoy working in a dynamic environment, we want to hear from you.

Formación

• 3+ years of experience as a Helpdesk Support Specialist.
• Ability to diagnose and fix problems quickly.
• Experience with a Helpdesk/Support Ticketing system.

Responsabilidades

• Provide exceptional IT Services to TransPerfect employees.
• Install and support Windows and Mac based hardware and software.
• Respond to support requests on a daily basis.
• Document and maintain an inventory of all computing equipment.
• Provide support for web-based video conference services.

Conocimientos

Technical troubleshooting

Communication (written and oral)

Customer service orientation

Knowledge of Microsoft Active Directory

Basic networking and connectivity

Virus and Spyware removal techniques

Educación

Bachelor's degree

Herramientas

Microsoft Windows Desktop Operating Systems

Mac OS X

Office productivity software (Outlook, Word, Excel)

Descripción del empleo

Summary

We are seeking an energetic individual to work full-time as a Helpdesk Support Specialist. This is a professional position for someone with 3+ years of experience with a chance to be exposed to an enterprise computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.

Responsibilities

• Providing exceptional IT Services to TransPerfect employees
• Installing and supporting Windows and Mac based hardware and software (including peripheral devices such as printers and USB devices)
• Responding to support requests on a daily basis
• Performing analysis, diagnosis and resolution of desktop hardware and software problems for a variety of end users
• Documenting and maintaining an inventory of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment
• Provide support and resolution for employee/interpreter phone issues, software installation, and tool education/usage.
• Provides support for web-based video conference services within the contact centers including driver and local software issues.

About You

• Creative thinker – You are curious and unafraid to ask questions
• Hard worker – You are industrious and diligent in everything you do
• Innovator – You are willing to initiate changes and introduce new ideas

Your Experience Includes

• Minimum Bachelor’s degree
• Exceptional written, oral and interpersonal communication skills in English
• Experience with Microsoft Active Directory
• Knowledge of Microsoft Windows Desktop Operating Systems (Windows 7 Pro, Windows 8.1 Pro, Windows 10 Pro)
• Knowledge of Mac OS X
• Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.
• Knowledge of basic networking and connectivity – DHCP, DNS, Cabling, etc.
• Knowledge of Virus and Spyware removal techniques
• Ability to quickly diagnose and fix problems
• Ability to open a computer and replace defective components
• Ability to operate in a dynamic, fast-paced environment
• Ability to work in a team-oriented, collaborative environment
• Exceptional customer service orientation
• Must be detail oriented
• Working knowledge of a past Helpdesk/Support Ticketing system