Remote IT Helpdesk Associate - Entry Level

Touch Support; Región Centro; Presencial; MXN 116.285 - 139.286; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Work from home

Learning from scratch

Career development opportunities

Certification paid by the company

Descripción de la vacante

Touch Support, a U.S.-based company, is seeking a Customer Service Representative for a full-time remote position. You will be responsible for responding to customer inquiries through various channels, onboarding customers, and guiding them with technical support.

The ideal candidate should have excellent communication skills in English, a passion for assisting others, and a willingness to learn. The position offers an entry-level salary of $660 USD gross per month, along with opportunities for career advancement in the IT field.

Formación

• Excellent communication skills in the English language, as our clients are primarily U.S.-based.
• Passion for working with people and helping them to get their stuff work.
• Strong interest in developing a career in the IT field.

Responsabilidades

• Respond to and resolve customer questions through chat, email, and telephone calls quickly and effectively.
• Assist in onboarding, educating, and supporting our customers through their journey.
• Help and guide our customers with technical and billing-related questions.

Conocimientos

Excellent communication skills in English

Passion for working with people

Solution-oriented mindset

Descripción del empleo

Touch Support, a U.S.-based company, is seeking a Customer Service Representative for a full-time remote position. You will be responsible for responding to customer inquiries through various channels, onboarding customers, and guiding them with technical support.

The ideal candidate should have excellent communication skills in English, a passion for assisting others, and a willingness to learn. The position offers an entry-level salary of $660 USD gross per month, along with opportunities for career advancement in the IT field.