Remote Intake Specialist - Bilingual EN/ES (First Contact)

HireHawk Inc.; Xico; A distancia; MXN 765.000 - 1.202.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Access to $200K+ perk marketplace

Withdraw up to 50% of approved earning

Descripción de la vacante

HireHawk Inc. is seeking an Intake Specialist to be the first point of contact for prospective clients in a remote role. You will handle inbound inquiries, collect essential information, and guide the intake process to a smooth, professional experience.

You will document client details in CRM, route cases to appropriate teams, follow up on leads, and maintain confidentiality with bilingual English/Spanish communication, available during US business hours.

Formación

• Fluent bilingual communication in English and Spanish.
• Experience with intake procedures for personal injury or related services.
• Strong documentation and data-entry skills.

Responsabilidades

• Handle inbound calls, emails, and chats from prospective clients.
• Conduct initial intake interviews and gather key information.
• Document client details accurately in CRM or internal systems.
• Assess inquiries and route cases to the appropriate team.
• Follow up with leads to complete the intake process.

Conocimientos

Bilingual English/Spanish

CRM software proficiency

Multitasking

Empathy and professionalism

Confidentiality

Attention to detail

US time zone availability

Educación

High School Diploma or equivalent

2+ years experience as Intake Specialist

Herramientas

CRM/Legal case mgmt software

Descripción del empleo

HireHawk Inc. is seeking an Intake Specialist to be the first point of contact for prospective clients in a remote role. You will handle inbound inquiries, collect essential information, and guide the intake process to a smooth, professional experience.

You will document client details in CRM, route cases to appropriate teams, follow up on leads, and maintain confidentiality with bilingual English/Spanish communication, available during US business hours.