Remote Installation Orchestrator

Samsara Inc.; México; Remote; MXN 420,000 - 660,000; Full time

Benefits offered by this job

Flexible working

Professional development stipend

Parental leave

Job summary

Samsara Inc. seeks an Installation Coordinator to orchestrate hardware installations across customer fleets from a remote location in Mexico. You will validate site readiness, coordinate with partners, and ensure alignment with Samsara’s standards to deliver a smooth customer experience.

The role blends project coordination, field operations, and customer success with opportunities to leverage AI and RPA tools for efficiency and scale. Fluency in Spanish and English is required.

Qualifications

• Experience in field operations coordination, customer implementation, or technical deployment.
• Excellent communication and stakeholder management skills.
• Fluent in Spanish and English (verbal and written).

Responsibilities

• Coordinate pre-installation logistics with partners.
• Validate customer and site readiness, including cable availability and configuration.
• Ensure the Statement of Work (SOW) is fully understood and achievable before kickoff.
• Track real-time installation progress and adherence to the project plan.
• Identify deviations and define remediation actions.
• Drive weekly installation reporting cadence and updates to internal teams.
• Maintain installation evidence and documentation.
• Serve as a contact for escalations during install phases.
• Work cross-functionally with Sales, Implementation, and Support.
• Ensure installation partners are trained and follow Samsara standards.
• Monitor CSAT and address root causes of dissatisfaction.
• Provide proactive communication with customers during installs.
• Define and improve installation coordination using AI and RPA to scale globally.

Skills

Field operations coordination

Customer implementation

Bilingual (Spanish/English)

Communication skills

Tools

AI/RPA tools

Job description

Samsara Inc. seeks an Installation Coordinator to orchestrate hardware installations across customer fleets from a remote location in Mexico. You will validate site readiness, coordinate with partners, and ensure alignment with Samsara’s standards to deliver a smooth customer experience.

The role blends project coordination, field operations, and customer success with opportunities to leverage AI and RPA tools for efficiency and scale. Fluency in Spanish and English is required.