Remote Inbound Appointment Setter - Home Services

Formulated Automation; Ciudad López Mateos; Remote; MXN 709,000 - 970,000; Full time

Job summary

Formulated Automation is seeking an Inbound Appointment Setter to be the first point of contact for homeowners seeking services. The role is remote and focuses on handling inbound leads, understanding needs, answering questions, and scheduling qualified prospects for onsite appointments with the sales team.

This is not cold calling; most interactions are text-based through the CRM, with occasional phone calls.

Qualifications

• Fluent English fluency in speaking and writing.
• Strong written communication skills with customers.
• Experience in appointment setting, sales, customer service, lead qualification or SDR roles.
• Able to work effectively in a remote environment and manage inquiries.
• Comfortable using CRM platforms and following scripts.

Responsibilities

• Respond quickly to new inbound inquiries.
• Communicate with homeowners primarily through text and occasional phone calls.
• Ask relevant questions to understand prospect needs and fit.
• Provide basic information about services and processes.
• Schedule qualified prospects for onsite appointments with sales.
• Follow up to confirm scheduled appointments.
• Maintain accurate lead information in the CRM.
• Follow scripts and established qualification processes.
• Route questions to appropriate team members as needed.
• Assist in closing straightforward opportunities via messaging or calls.

Skills

Fluent English

Strong written communication

CRM experience

Independent work

Remote work

Tools

CRM software

Job description

Formulated Automation is seeking an Inbound Appointment Setter to be the first point of contact for homeowners seeking services. The role is remote and focuses on handling inbound leads, understanding needs, answering questions, and scheduling qualified prospects for onsite appointments with the sales team.

This is not cold calling; most interactions are text-based through the CRM, with occasional phone calls.