Head of Global Customer Support - Remote & AI-Driven

Cloudbeds; México; Remote; MXN 2,450,551 - 3,150,709; Full time

Benefits offered by this job

Remote First, Remote Always

Full Paid Parental Leave

Monthly Wellness Fridays

Home office stipend

Professional development courses

Job summary

Cloudbeds is looking for a Director of Customer Support to lead their global support organization. The role emphasizes transforming reactive service into proactive partnership, utilizing AI and empathy.

The ideal candidate will have 8+ years in customer support, a bachelor's degree, and experience in hospitality technology. Compensation ranges from $140,000 to $180,000 USD annually, with remote options available.

Qualifications

• 8+ years in customer support or service.
• 4 years leading teams and experience leading other leaders.
• Experience scaling a high-volume support function.

Responsibilities

• Lead a global, multi-time-zone customer support organization.
• Ensure high first contact resolution and customer satisfaction.
• Translate technical concepts into clear guidance for customers.

Skills

Leadership

Customer Support

Crisis Management

Hospitality Knowledge

Empathy

Education

Bachelor's degree in hospitality, business, or technology

Job description

Cloudbeds is looking for a Director of Customer Support to lead their global support organization. The role emphasizes transforming reactive service into proactive partnership, utilizing AI and empathy.

The ideal candidate will have 8+ years in customer support, a bachelor's degree, and experience in hospitality technology. Compensation ranges from $140,000 to $180,000 USD annually, with remote options available.