Remote Helpdesk & Vehicle Maintenance Coordinator

Whip, Inc.; Ciudad de México; Remote; MXN 146,000 - 208,000; Full time

Job summary

Whip, Inc. in Mexico City seeks Helpdesk Customer Service Agents to handle customer concerns, coordinate maintenance and repairs, and communicate clearly with customers and service partners. The role includes 10K maintenance outreach for stores to ensure timely service.

You will work remotely, handle inquiries by phone, SMS, email, and messaging, update CRM systems, schedule vendor appointments, and assist with payments and claims. The position pays $7.00 USD hourly.

Qualifications

• Ability to work remotely and manage tasks with minimal supervision.
• Willing to join daily team check-ins for support and updates.
• Comfortable making outbound calls and following up with customers.
• Reliable internet, computer, headset, and phone for work use.
• Strong focus on customer service and problem solving.

Responsibilities

• Assist customers through phone, SMS, email, and messaging platforms.
• Help customers with vehicle pickup and basic setup instructions.
• Make sure all required documents are completed and submitted.
• Update systems with accurate customer, vehicle, and service details.
• Receive and handle customer concerns such as vehicle issues, tire problems, or service requests.
• Schedule maintenance and repair appointments with vendors.
• Follow up with vendors to check repair progress and completion.
• Conduct regular 10K maintenance follow-ups for assigned vehicles.
• Handle 10K maintenance outreach for stores to ensure timely service coordination.
• Support customers with accident or claim-related concerns.
• Help review vehicle condition reports and assist with damage charges and payment follow-ups.
• Coordinate vehicle returns and assist with impound or towing situations.
• Support requests for vehicle swaps or upgrades.
• Follow up on pending repairs, parts, and service updates.
• Arrange towing services and confirm completion.
• Answer basic rideshare-related questions when needed.
• Communicate daily with customers, vendors, and service providers.
• Follow up on unpaid balances, help set up payment plans, and track payments.
• Keep records organized and ensure all tasks are completed on time.

Skills

English communication

Customer service

Problem solving

Remote work

Data entry

Education

High school diploma

Business/communication background

Tools

CRM systems

Spreadsheets

Messaging platforms

Job description

Whip, Inc. in Mexico City seeks Helpdesk Customer Service Agents to handle customer concerns, coordinate maintenance and repairs, and communicate clearly with customers and service partners. The role includes 10K maintenance outreach for stores to ensure timely service.

You will work remotely, handle inquiries by phone, SMS, email, and messaging, update CRM systems, schedule vendor appointments, and assist with payments and claims. The position pays $7.00 USD hourly.