Remote Global Customer Success Manager

Oyster®; Mexico; Remote; MXN 350,000 - 550,000; Full time

Benefits offered by this job

Paid time off (40 days/year)

Mental health support

Wellbeing allowance

Remote work stipend

Flexible parental leave

Remote-first culture

Asynchronous collaboration

Job summary

Oyster is hiring a Customer Success Manager to nurture a diverse Americas customer portfolio in a fully remote role. Based within -3 to -8 UTC, you will drive adoption, manage health cases, and collaborate with Sales, Support, Product, and Finance to ensure value and retention.

The ideal candidate has 2+ years in SaaS customer success or account management, strong communication, data-driven mindset, and comfort working across functions.

Qualifications

• 2+ years in a Customer Success, Account Manager, or quota-carrying role in SaaS.
• Proven ability to manage multiple customer relationships and drive customer success initiatives.
• Strong communication and interpersonal skills with a collaborative mindset.

Responsibilities

• Proactively manage and nurture relationships with a portfolio of customers, ensuring high engagement and satisfaction levels.
• Responsible for addressing and managing customers' health cases assigned to them.
• Respond to customer inquiries within the Success scope, providing timely and effective solutions.
• Conduct enablement sessions, product demos, and escalation calls to drive adoption and address challenges.
• Collaborate cross-functionally to resolve issues and ensure customer satisfaction.
• Use data-driven insights to understand customer needs and advocate for their interests.
• Identify opportunities for improvement and scalability in customer success processes.
• Lead and participate in cross-functional projects aimed at improving customer engagement and satisfaction.
• Act as the primary point of contact for internal teams and prioritize requests from Sales, Support, and other departments.
• Work with Sales to ensure customer retention, especially in churn-risk situations.
• Collaborate with Treasury on payment collection for late-paying customers.
• Stay updated on product developments and industry trends to better serve customers.

Skills

Customer relations

Communication

Analytical thinking

Cross-functional collaboration

Proactive ownership

Tools

Zendesk

Asana

Notion

Slack

Job description

Oyster is hiring a Customer Success Manager to nurture a diverse Americas customer portfolio in a fully remote role. Based within -3 to -8 UTC, you will drive adoption, manage health cases, and collaborate with Sales, Support, Product, and Finance to ensure value and retention.

The ideal candidate has 2+ years in SaaS customer success or account management, strong communication, data-driven mindset, and comfort working across functions.