Remote Frontline Support Specialist

Deliverect; México; Híbrido; MXN 240.000 - 360.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Learning budget

Descripción de la vacante

Deliverect is seeking a Frontline Support Specialist to be the first point of contact for customers, solving technical and administrative issues across chat, email, and phone. This full-time role is remote initially and transitions to a hybrid schedule with 3 days in the Mexico office and 2 days from home.

Ideal candidates will show ownership, strong communication, and the ability to collaborate across teams to resolve escalations and ensure a stellar customer experience.

Formación

• Fluency in English is required.

Responsabilidades

• Handle incoming support requests via chat, email, phone or other channels and resolve tickets with follow-up.
• Coordinate with CX, Account Management, Customer Delivery, Finance, Developers and Partnerships to address issues.
• Be attentive during off hours and weekends to address urgent issues and escalations.
• Deliver professional customer experiences and ensure operations run smoothly for customers and partners.
• Own customer escalations and guide rapid resolution.
• Follow defined processes for professional and streamlined service.

Conocimientos

Ownership

Organization

Communication

Adaptability

Collaboration

Critical thinking

Autonomy

Descripción del empleo

Deliverect is seeking a Frontline Support Specialist to be the first point of contact for customers, solving technical and administrative issues across chat, email, and phone. This full-time role is remote initially and transitions to a hybrid schedule with 3 days in the Mexico office and 2 days from home.

Ideal candidates will show ownership, strong communication, and the ability to collaborate across teams to resolve escalations and ensure a stellar customer experience.