Customer Support & Configuration Specialist - Hybrid

FlexTal Staffing LLC; Región Centro; Híbrido; MXN 469.000 - 725.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Christmas Bonus

Major Medical Insurance

Dental Insurance

Life Insurance

Vacation Days 12

Floating Holidays 3

Cell Phone Reimbursement

Transportation Subsidy

Hybrid Scheme

MezTal Events

Exclusive Discounts

Academic Agreements

Descripción de la vacante

FlexTal Staffing LLC is seeking a detail-oriented Customer Support Agent to own the frontline of our customer experience. You’ll manage the Zendesk desk across North America and partner with Onboarding Managers on complex product setups to deepen product expertise.

You’ll collaborate with the Customer Experience, Product, and Engineering teams to continuously improve our product and support processes, resolving issues quickly and earning customer trust.

Formación

• 1–3+ years in customer support, helpdesk, or customer-facing roles.

Responsabilidades

• Own the day-to-day management of the support desk in Zendesk across email, chat, and phone.
• Triage, prioritize, resolve, and escalate tickets; troubleshoot issues end-to-end.
• Act as internal configuration specialist and partner with Onboarding Managers on complex setups.

Conocimientos

Zendesk

Communication

Problem solving

Multitasking

Product configuration

Herramientas

Zendesk

Descripción del empleo

FlexTal Staffing LLC is seeking a detail-oriented Customer Support Agent to own the frontline of our customer experience. You’ll manage the Zendesk desk across North America and partner with Onboarding Managers on complex product setups to deepen product expertise.

You’ll collaborate with the Customer Experience, Product, and Engineering teams to continuously improve our product and support processes, resolving issues quickly and earning customer trust.