Remote Entry-Level Associate: Open/Close & Service Activation

Schneider Electric; Santiago de Querétaro; Remote; MXN 134,000 - 223,000; Full time

Job summary

Schneider Electric is seeking an entry-level Associate I in Querétaro to manage customer account opening and closing activities. You will communicate with customers and coordinate with Utility teams to ensure services are activated or deactivated, monitoring each request from start to finish.

As an Associate I, you will follow established procedures, identify issues, and provide timely updates to customers while escalating when needed.

Qualifications

• Ability to understand and follow established procedures and process documentation.
• Basic knowledge of Microsoft Outlook, including email searches and mailbox organization.
• Basic understanding of SLA management and the importance of meeting service timelines.

Responsibilities

• Manage customer requests related to account opening and closing, ensuring accurate completion according to procedures.
• Maintain direct communication with customers throughout the process.
• Coordinate with Utility teams to activate or deactivate services.

Skills

English fluency

Outlook

SLA management

Customer service

Communication

Problem solving

Tools

Service Desk tools

Job description

Schneider Electric is seeking an entry-level Associate I in Querétaro to manage customer account opening and closing activities. You will communicate with customers and coordinate with Utility teams to ensure services are activated or deactivated, monitoring each request from start to finish.

As an Associate I, you will follow established procedures, identify issues, and provide timely updates to customers while escalating when needed.