IT Support Center Assistant — Entry-Level

Schneider Electric; Santiago de Querétaro; On-site; MXN 120,000 - 180,000; Full time

Benefits offered by this job

Comprehensive training

Career development

Inclusive culture

Job summary

Schneider Electric in Querétaro, Mexico is seeking an IT Support Center Assistant who is eager to learn, loves solving problems, and wants to make a tangible impact by helping users navigate technology challenges every day.

You will provide frontline support, collaborate with technical teams to troubleshoot complex issues, document interactions for continuous improvement, and contribute ideas to streamline service delivery.

Qualifications

• Passion for technology and helping others navigate technical challenges
• Quick learner who adapts easily to new tools and evolving processes
• Strong attention to detail when documenting and tracking issues
• Collaborative mindset with enthusiasm for working in a team environment

Responsibilities

• Provide frontline support by responding to technical inquiries and resolving user issues promptly
• Work closely with technical teams to troubleshoot and elevate complex problems as needed
• Maintain detailed records of customer interactions, solutions, and feedback for continuous improvement
• Contribute ideas to enhance service delivery and streamline support processes

Skills

Customer Support

Communication

Customer Orientation

Problem Solving

Troubleshooting

End User Support

Resilience

Job description

Schneider Electric in Querétaro, Mexico is seeking an IT Support Center Assistant who is eager to learn, loves solving problems, and wants to make a tangible impact by helping users navigate technology challenges every day.

You will provide frontline support, collaborate with technical teams to troubleshoot complex issues, document interactions for continuous improvement, and contribute ideas to streamline service delivery.