Remote English-Speaking Customer Experience Agent

Kipling School A Nord Anglia Education School; Tijuana; Remote; MXN 440,000 - 659,000; Full time

Benefits offered by this job

Remote work

Job summary

Alorica is seeking a Customer Experience Agent for the Leon Remote program. The role focuses on handling customer inquiries, providing accurate information, and delivering personalized service across channels in English. You will be part of a team representing the brand, following client guidelines and privacy standards.

The position requires strong communication, active listening, and problem-solving abilities, with a focus on quality and customer satisfaction in a remote work environment.

Qualifications

• High school diploma or equivalent preferred.
• Experience in customer service or support environment is preferred.
• Strong communication skills, both verbal and written, with empathy and professionalism.

Responsibilities

• Handle inbound and outbound customer interactions professionally and courteously.
• Provide accurate information and solutions across channels.
• Troubleshoot issues and guide customers through resolution steps.
• Document interactions and maintain accurate records in required systems.
• Protect customer and company information by following privacy and security requirements.

Skills

Customer service

Communication

Active listening

Empathy

Problem solving

Multitasking

Attention to detail

Confidentiality

Teamwork

Adaptability

Education

High school diploma

Job description

Alorica is seeking a Customer Experience Agent for the Leon Remote program. The role focuses on handling customer inquiries, providing accurate information, and delivering personalized service across channels in English. You will be part of a team representing the brand, following client guidelines and privacy standards.

The position requires strong communication, active listening, and problem-solving abilities, with a focus on quality and customer satisfaction in a remote work environment.