Customer Experience Specialist – Empathy & Solutions

Alorica Inc.; Puebla de Zaragoza; On-site; MXN 162,000 - 195,000; Full time

Benefits offered by this job

Two days off per week

100% paid training starting from day 1

On-site parking

Legal benefits and additional company

Job summary

Alorica Inc. Puebla is seeking a customer service agent to join our dynamic team. You will provide accurate, empathetic support to users via phone and digital channels, following SOPs and internal tools.

Requirements include advanced English, a verifiable high school diploma, and strong problem-solving and multitasking abilities. We offer a premium compensation package, two days off per week, paid training from day one, and on-site parking.

Qualifications

• Advanced English level required.
• High school diploma verified.
• Proven problem-solving abilities.
• Strong multitasking and computer navigation skills.
• Ability to work in a team and remain composed.

Responsibilities

• Provide accurate, timely, and empathetic support to users.
• Use internal tools and follow SOPs.
• Stay updated on policy and process changes.
• Request additional information when needed and offer clear solutions.

Skills

Advanced English

Problem solving

Multitasking

Computer navigation

Teamwork

Education

High school diploma (verifiable)

Job description

Alorica Inc. Puebla is seeking a customer service agent to join our dynamic team. You will provide accurate, empathetic support to users via phone and digital channels, following SOPs and internal tools.

Requirements include advanced English, a verifiable high school diploma, and strong problem-solving and multitasking abilities. We offer a premium compensation package, two days off per week, paid training from day one, and on-site parking.