Customer Service Agent – English

Alorica Inc.; Puebla de Zaragoza; On-site; MXN 162,000 - 195,000; Full time

Benefits offered by this job

Two days off per week

100% paid training starting from day 1

On-site parking

Legal benefits and additional company

Job summary

Alorica Inc. Puebla is seeking a customer service agent to join our dynamic team. You will provide accurate, empathetic support to users via phone and digital channels, following SOPs and internal tools.

Requirements include advanced English, a verifiable high school diploma, and strong problem-solving and multitasking abilities. We offer a premium compensation package, two days off per week, paid training from day one, and on-site parking.

Qualifications

• Advanced English level required.
• High school diploma verified.
• Proven problem-solving abilities.
• Strong multitasking and computer navigation skills.
• Ability to work in a team and remain composed.

Responsibilities

• Provide accurate, timely, and empathetic support to users.
• Use internal tools and follow SOPs.
• Stay updated on policy and process changes.
• Request additional information when needed and offer clear solutions.

Skills

Advanced English

Problem solving

Multitasking

Computer navigation

Teamwork

Education

High school diploma (verifiable)

Job description

Alorica is a leading provider of customer experience solutions, helping the world’s most respected brands deliver exceptional service. With operations in over 16 countries and a global workforce of more than 100,000 employees, we specialize in creating personalized interactions across voice, chat, social media, and other digital channels.

At Alorica, we are driven by a passion for people—both our clients and our employees. Our mission is simple: to make lives better—one interaction at a time. We offer a dynamic, inclusive, and supportive work environment where growth and development are encouraged, and where every voice matters.

Whether you are starting your career or taking the next step, Alorica provides opportunities to learn, grow, and thrive while making a meaningful impact.

Summary

As a member of our #CoolCenter, you’ll work in an exciting and collaborative environment alongside a diverse team of experienced professionals who are committed to helping you grow your career. As an Alorican, you’ll enjoy a competitive compensation package, outstanding benefits, and real opportunities for growth.

What we offer

• PREMIUM campaign: Base salary of up to $16,000 MXN per month
• Unlimited bonuses and referral rewards
• Two days off per week
• Legal benefits and additional company benefits
• 100% paid training starting from day one
• On-site parking available

Key Responsibilities

• Provide accurate, timely, and empathetic support to users
• Use internal tools and follow established procedures (SOPs)
• Stay updated on policy and process changes
• Request additional information when needed and offer clear solutions to ensure users feel supported and valued

Requirements

• Advanced English level
• High school diploma (verifiable)
• Demonstrated problem-solving skills

Preferred

• Previous experience in customer service or call centers
• Strong multitasking and computer navigation skills
• Ability to work effectively in a team-oriented environment
• Strong logical and problem-solving abilities
• Ability to multitask and work with a sense of urgency
• Positive, solution-oriented attitude
• Ability to understand and empathize with user concerns