TA Manager-Leon

Alorica Inc.; León; Presencial; MXN 240.000 - 380.000; Jornada completa

Descripción de la vacante

Alorica Inc. in León, Mexico, seeks a Lead Recruiter to drive full-cycle recruitment for high-volume call center roles, building large candidate pools and partnering with operations to forecast staffing.

You will mentor recruiters, analyze hiring data, ensure compliance, and push employer branding in local markets, all on-site with flexible scheduling. English proficiency is required, and a strong track record in call center recruiting is essential.

Formación

• High-volume recruiting experience in call center/customer service environments.
• Minimum 8 months of experience supervising and developing direct reports.
• Advanced English level.
• Strong market knowledge, labor trends, and workforce availability insights.
• Ability to attract and hire hundreds of candidates under tight timelines.
• Excellent communication and relationship-building skills.
• Proficiency with ATS systems, sourcing platforms, and recruitment marketing tools.
• Strong analytical skills to drive data-informed decisions.
• Experience in a fast-paced, dynamic environment with shifting priorities.
• On-site position in León with schedule availability.

Responsabilidades

• Lead full-cycle recruitment for high-volume call center roles.
• Build large talent pools via job boards, social media, events, referrals, and partnerships.
• Forecast staffing with operations leaders.
• Maintain relationships with career centers and workforce organizations.
• Implement employer branding in local markets.
• Track recruiting performance and improve speed and quality with data.
• Coach recruiters to enhance sourcing and efficiency.
• Ensure compliance with employment laws and policies.
• Perform other duties as assigned.

Conocimientos

High-volume recruiting

Advanced English

Team supervision

ATS proficiency

Market intelligence

Recruitment marketing

Data analytics

Stakeholder management

Fast-paced environment

Talent pipeline

Descripción del empleo

A BRIEF OVERVIEW

Responsible for leading recruitment strategies to fill existing job openings through effective communication with various levels of management. Develop and execute strategies to attract large pools of qualified candidates through job boards, social media, events, referrals, and community partnerships. Partner closely with operations leaders to forecast staffing needs and align hiring strategies with business goals.

YOUR DAY TO DAY

• Lead full-cycle recruitment for high-volume call center positions, including customer service representatives. Leverage deep market intelligence to understand talent availability, competitor landscape, wage trends, and sourcing opportunities.
• Maintain strong relationships with key stakeholders, career centers, and workforce development organizations.
• Implement employer branding initiatives to strengthen the company’s presence in local markets.
• Use data and analytics to track recruiting performance, identify bottlenecks, and continuously improve hiring speed and quality. Ensure consistent compliance with employment laws and company policies.
• Train and mentor recruiters to enhance sourcing capabilities and hiring efficiency.
• Perform other duties as assigned by management.

WHAT YOU BRING TO THE TABLE

• Previous high-volume recruiting experience in call center, customer service, or similar environments. Minimum 8 months of experience supervising and developing direct reports. Advanced English level.
• Strong market knowledge, understanding of labor trends, competitive intelligence, and workforce availability. Demonstrated ability to attract and hire hundreds of candidates within tight timelines.
• Excellent communication, interpersonal, and relationship-building skills. Proficiency in ATS systems, sourcing platforms, and recruitment marketing tools. Strong analytical skills with the ability to use data to drive decisions. Ability to thrive in a fast-paced, dynamic environment with shifting priorities. On site position in Leon with schedule availability .

Equal Opportunity Employer

Alorica is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.