Remote Customer Support Specialist – US Hours

NeoWork

Mexico

Remote

MXN 207,000 - 289,000

Full time

3 days ago

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Benefits offered by this job

Health insurance

Holiday pay

Remote work

Career growth

Job summary

NeoWork is hiring Customer Support Representatives to join dedicated support teams for U.S. clients in e-commerce, tech, and healthcare. You will be the first point of contact for customers, resolving questions over phone, chat, and email with patience, accuracy, and a friendly tone.

Based in Mexico, this 100% remote role aligns with US business hours. Prior experience with CRM systems is preferred, and strong English communication is essential for success in this international support

Qualifications

1+ year of experience in customer support, call center, or client-facing service roles.
Excellent spoken and written English.
Calm, empathetic, and solution-oriented communication style.
Comfortable using helpdesk, CRM, and ticketing tools.

Responsibilities

Respond to customer inquiries via phone, live chat, and email within defined service levels.
Troubleshoot account, order, billing, and product issues and resolve them on first contact whenever possible.
Escalate complex cases to the right team with clear, complete notes.
Document every interaction in the client’s CRM or helpdesk (e.g., Zendesk, Gorgias, Freshdesk).
Identify recurring issues and share feedback to improve help articles and processes.
Meet quality, productivity, and customer satisfaction targets.