Remote Client Operations Lead — Performance & Growth
NeoWork
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Benefits offered by this job
Job summary
NeoWork is hiring a senior Operations Manager to lead dedicated client teams and own daily delivery. You will bridge NeoWork’s teams with our clients' U.S. leadership, driving performance, quality, and growth of the account.
As a global staffing partner, NeoWork builds remote teams for U.S. companies and handles recruiting, HR, benefits, and ongoing support. This role is remote and Mexico-based with US business-hour alignment.
Qualifications
- 4+ years of experience in operations, call center, or team management.
- Advanced Excel or Google Sheets skills (pivot tables, formulas, dashboards).
- Excellent spoken and written English, able to present to U.S. stakeholders.
- Based in Mexico with a reliable home office setup and stable internet connection.
- Experience with CRM, ticketing, and telephony tools.
Responsibilities
- Own day-to-day operations and performance for a dedicated client team.
- Act as the main operational point of contact for the client's leadership.
- Track KPIs and SLAs and turn data into clear reports and dashboards.
- Design and manage QA processes, coaching, and performance improvement plans.
- Manage scheduling, attendance, and staffing to meet demand.
- Identify bottlenecks and implement process improvements as the account scales.
Skills
Tools
Job description
NeoWork is hiring a senior Operations Manager to lead dedicated client teams and own daily delivery. You will bridge NeoWork’s teams with our clients' U.S. leadership, driving performance, quality, and growth of the account.
As a global staffing partner, NeoWork builds remote teams for U.S. companies and handles recruiting, HR, benefits, and ongoing support. This role is remote and Mexico-based with US business-hour alignment.
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