Cybersecurity Associate - Falcon Platform Trainee

Echelon Risk + Cyber; Xico; Remote; MXN 201,000 - 335,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Health insurance

Dental insurance

Vision insurance

Career development

Remote work culture

Work from home

Job summary

Our client, Echelon Risk + Cyber, is seeking a diligent Customer Support Associate for a fully remote role based in Mexico. You will handle inquiries via email, phone, and chat, delivering accurate information and effective solutions while maintaining documentation in the CRM system.

The ideal candidate has experience in customer support, excellent Spanish communication, and the ability to work independently in a remote setting.

Qualifications

• Previous experience in a customer support role.
• Excellent verbal and written communication in Spanish.
• Proficiency with CRM software and common customer service tools.
• Strong problem-solving and customer-centric approach.
• Ability to work independently in a remote setting.
• High school diploma or equivalent; college degree is advantageous.

Responsibilities

• Respond promptly and professionally to customer inquiries via email, phone, and chat.
• Provide accurate information and effective solutions to customer issues.
• Troubleshoot technical problems and guide customers through resolution steps.
• Document all customer interactions and update records in the CRM system.
• Identify customer needs and proactively offer assistance.
• Collaborate with team members to improve service processes and customer satisfaction.
• Adhere to performance metrics and quality standards.

Skills

Customer service

Communication

Time management

Education

High school diploma or equivalent

College degree (advantage)

Tools

CRM software

Job description

Customer Support Associate - Fully Remote

Our client is seeking a diligent and customer-focused Customer Support Associate for a fully remote position. This role is perfect for individuals who are passionate about delivering exceptional service and thrive in a virtual environment. Based in Aguascalientes, Aguascalientes, this position offers the flexibility to work from anywhere within Mexico. You will be a vital part of our client's mission to provide outstanding support, resolving customer inquiries and ensuring a seamless experience. Our client is committed to building a strong remote workforce, and this role is key to that strategy.

About the Role

Our client is seeking a diligent and customer-focused Customer Support Associate for a fully remote position. This role is perfect for individuals who are passionate about delivering exceptional service and thrive in a virtual environment. Based in Aguascalientes, Aguascalientes, this position offers the flexibility to work from anywhere within Mexico. You will be a vital part of our client's mission to provide outstanding support, resolving customer inquiries and ensuring a seamless experience. Our client is committed to building a strong remote workforce, and this role is key to that strategy.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via email, phone, and chat.
• Provide accurate information and effective solutions to customer issues.
• Troubleshoot technical problems and guide customers through resolution steps.
• Document all customer interactions and update records in the CRM system.
• Identify customer needs and proactively offer assistance.
• Collaborate with team members to improve service processes and customer satisfaction.
• Adhere to performance metrics and quality standards.

Requirements

• Previous experience in a customer support or service role.
• Excellent verbal and written communication skills in Spanish.
• Proficiency with CRM software and common customer service tools.
• Strong problem-solving abilities and a customer‑centric approach.
• Ability to work independently and manage time effectively in a remote setting.
• High school diploma or equivalent required; a college degree is advantageous.
• Must have a reliable internet connection and a dedicated, quiet workspace.

Benefits

• Competitive salary and performance bonuses.
• Comprehensive health, dental, and vision insurance.
• Opportunities for career advancement and professional development.
• A supportive and flexible remote work culture.
• Work from the comfort of your own home.