CUSTOMER SERVICE

Intugo Mexico; Hermosillo; On-site; MXN 134,000 - 201,000; Full time

Job summary

Intugo Mexico is seeking an entry-level Customer Service professional in Hermosillo, Sonora, to handle customer inquiries by phone and email, and to transfer cases to the appropriate department when needed.

The role emphasizes timely responses, clear communication, and diligent follow-up on case status in a full-time capacity at the Hermosillo location.

Qualifications

• Entry-level role with basic customer service duties.
• Strong communication via phone and email.
• Ability to transfer queries to appropriate departments.

Responsibilities

• Responding to customer queries in a timely and effective manner via phone and email.
• Transfer the client to the correct department if needed.
• Follow up with clients regarding the current status of their case.

Skills

Customer service

Job description

CUSTOMER SERVICE at Intugo Mexico

• RESPONDING TO CUSTOMER QUERIES IN A TIMELY AND EFFECTIVE MANNER VIA PHONE AND EMAIL.
• TRANSFER THE CLIENT TO THE CORRECT DEPARTMENT IF NEEDED.
• FOLLOW UP WITH CLIENTS REGARDING THE CURRENT STATUS OF THEIR CASE.

Seniority level

Entry level

Employment type

Full-time

Industries

Consumer Services

Location: Hermosillo, Sonora, Mexico

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