Collections Officer - Outbound Calls (Remote, LATAM)

Smart Apartment Data; Ciudad de México; Remote; MXN 272,000 - 334,000; Full time

Benefits offered by this job

Fully remote

Job summary

Smart Apartment Data is seeking a Collections Officer to recover overdue accounts for US-based customers. This phone-first role requires handling objections, negotiating payment arrangements, and maintaining records while working toward daily collection targets.

Fully remote with LATAM-based eligibility, candidates with a few months of collections experience are encouraged to apply. The role emphasizes performance metrics, clear communication, and persistence in pursuing resolved accounts, with

Qualifications

• Hands-on experience calling customers who owe money; a few months counts.
• Strong spoken and written English.
• Comfortable with high-volume outbound calls.
• Clear, direct, and concise communicator.
• Firm, persistent, and professional.
• Strong follow-through and accountability.
• Comfortable working with targets and performance metrics.

Responsibilities

• Manage a portfolio of delinquent/overdue accounts.
• Make outbound calls and send emails to follow up on payments.
• Handle objections and payment delays professionally.
• Negotiate payment arrangements and follow up on commitments.
• Maintain accurate records and next steps.
• Work toward daily and weekly collections targets and KPIs.

Skills

Collections experience

Outbound calling

Negotiation

English proficiency

High-volume calls

Clear communication

Targets & KPIs

Accountability

Job description

About the Role

We're looking for a Collections Officer to recover overdue accounts for our U.S.-based customers. This is a phone-first role: you'll own a portfolio of delinquent accounts and work them until they're resolved, which means staying composed and persistent when customers delay, deflect, or push back.

We're hiring on how you handle the call, not how many years you've been doing it. If your collections experience is recent or limited, apply anyway.

What You'll Do

• Manage a portfolio of delinquent/overdue accounts.
• Make outbound calls and send emails to follow up on outstanding payments.
• Handle customer objections and payment delays professionally.
• Negotiate payment arrangements and follow up consistently on payment commitments.
• Maintain accurate records and next steps.
• Work toward daily and weekly collections targets and KPIs.

What We're Looking For

• Hands-on experience calling customers who owe money: handling objections, negotiating payment arrangements, and following up until the account is resolved. A few months counts.
• Strong spoken and written English.
• Comfortable with high-volume outbound calls.
• Clear, direct, and concise communicator.
• Firm, persistent, and professional.
• Strong follow-through and accountability.
• Comfortable working with targets and performance metrics.

This Role Is Not a Fit If:

• Your work has been reconciliation, posting, invoicing, or data entry, with no direct contact chasing customers for payment.
• You've mainly chased overdue accounts by email rather than by phone.
• You've handled inbound payment support or customer retention rather than pursuing overdue accounts.
• You're currently a supervisor, team lead, or manager. This is a hands-on collector role.
• You're currently enrolled in a university degree program.

We offer:

• $1,300–$1,600/month, depending on relevant experience and demonstrated collections expertise.
• LATAM-based candidates only.
• Fully remote