Collections Officer

Equivity; Tijuana; On-site; MXN 183,000 - 219,000; Full time

Benefits offered by this job

Bonuses based on performance

Online English courses

Vacation days

Progressive culture

Job summary

Equivity is seeking a Collections Officer in Mexico to manage client accounts, collect payments, and keep ledgers up to date. You will work with clients to guide them toward good standing and coordinate with internal teams to resolve delinquencies.

The role requires 1+ years in a similar position, strong English and negotiation skills, and proficiency in Excel. Schedule is Monday–Friday 8:00–17:00 and Saturday 9:00–14:00, on-site at our office.

Qualifications

• Bachelor’s degree in administration or a similar role (preferred).
• 1+ years in similar positions.
• Advanced English communication (both written and spoken).
• Strong communication and negotiation skills.
• Ability to work effectively in a fast-paced environment.
• Experience working with Excel.
• Schedule availability.

Responsibilities

• Maintain client accounts up to date and current.
• Provide accurate information to relevant departments and track overdue accounts.
• Actively try to bring them back into good standing to keep the portfolio up to compliance standards.
• Collect payments.
• Update daily ledgers/accounts.
• Monthly statements.
• Documentation tracking for accounts.
• Account payoffs and settlements (internal and external).
• Create and track repossession.
• Schedule auctions and arrange transport.
• Manage direct contact with customers for account closings.

Skills

Advanced English communication

Strong communication

Negotiation skills

Ability to work in fast-paced env

Education

Bachelor’s degree in administration

Tools

Excel

Job description

Join our team as a Collections Officer!

We are committed to fostering a workplace where team members can grow and succeed. We are currently looking for a motivated Collections Officer to contribute their skills within a collaborative and supportive environment.

Your Impact

In this role, you will work closely with clients, providing guidance and support tailored to their individual needs. Your efforts will play an important role in helping clients move toward improved outcomes, while also supporting the company’s continued reputation for excellence.

What will you do:

• Maintain client accounts up to date and current.
• Provide accurate information to relevant departments and keep track of all overdue accounts.
• Actively try to bring them back into good standing to keep the portfolio up to compliance standards.
• Collect payments.
• Update daily ledgers/accounts.
• Monthly statements.
• Documentation tracking for accounts.
• Account payoffs and settlements (internal and external).
• Create and track repossession.
• Schedule auctions and arrange transport.
• Manage direct contact with customers for account closings.

What We’re Looking For:

• Bachelor’s degree in administration or a similar role (preferred).
• Experience: 1+ years in similar positions.
• Advanced English communication (both written and spoken).
• Strong communication and negotiation skills.
• Ability to work effectively in a fast-paced environment.
• Experience working with Excel.
• Schedule availability.

What we offer and important information:

• Schedule: Monday- Friday, 8:00 am-5:00 pm and Saturday, 9:00 am-2:00 pm.
• Salary: $18,000 pesos per month (gross salary).
• Competitive bonuses based on performance.
• Paid online English courses.
• Enjoy proportional vacation days.
• A progressive company culture where your ideas are valued.

We look forward to continued collaboration and shared success.