Remote Client Experience & Scheduling Specialist

Nexoratalent; Xico; À distance; MXN 180 000 - 240 000; Plein temps

Avantages offerts par ce poste

Remote position with flexible options

Structured onboarding and training

Supportive team environment with on–g

Growth opportunities based on results

Résumé du poste

Nexoratalent is seeking a detail-oriented Client Experience Specialist to support customers throughout their service journey. You will assist with coordinating client requests, managing service details, and ensuring a smooth and positive experience from initial inquiry through completion.

This remote role emphasizes strong communication, organization, and a commitment to delivering high-quality service. You will work with clients arranging personal plans and experiences, keeping them informed,

Qualifications

• Excellent written and verbal communication required.
• Customer service experience preferred but not required.
• Strong organizational skills.
• Able to multitask and manage time effectively.
• Familiarity with online tools and communication platforms.
• Interest in client coordination, planning, or support services.

Responsabilités

• Respond to customer inquiries via email, phone, and messaging platforms.
• Assist clients with updates, scheduling adjustments, and general service questions.
• Provide accurate information regarding processes, timelines, and requirements.
• Coordinate and confirm service details and client arrangements.
• Maintain organized records and documentation of client interactions.
• Resolve concerns professionally, ensuring timely and effective solutions.

Connaissances

Communication skills

Customer service experience

Organization

Time management

Multitasking

Online tools & platforms

Coordination & planning

Description du poste

Nexoratalent is seeking a detail-oriented Client Experience Specialist to support customers throughout their service journey. You will assist with coordinating client requests, managing service details, and ensuring a smooth and positive experience from initial inquiry through completion.

This remote role emphasizes strong communication, organization, and a commitment to delivering high-quality service. You will work with clients arranging personal plans and experiences, keeping them informed,