Client Experience Specialist (Remote)

Nexoratalent; Xico; Remote; MXN 180,000 - 240,000; Full time

Benefits offered by this job

Remote position with flexible options

Structured onboarding and training

Supportive team environment with on–g

Growth opportunities based on results

Job summary

Nexoratalent is seeking a detail-oriented Client Experience Specialist to support customers throughout their service journey. You will assist with coordinating client requests, managing service details, and ensuring a smooth and positive experience from initial inquiry through completion.

This remote role emphasizes strong communication, organization, and a commitment to delivering high-quality service. You will work with clients arranging personal plans and experiences, keeping them informed,

Qualifications

• Excellent written and verbal communication required.
• Customer service experience preferred but not required.
• Strong organizational skills.
• Able to multitask and manage time effectively.
• Familiarity with online tools and communication platforms.
• Interest in client coordination, planning, or support services.

Responsibilities

• Respond to customer inquiries via email, phone, and messaging platforms.
• Assist clients with updates, scheduling adjustments, and general service questions.
• Provide accurate information regarding processes, timelines, and requirements.
• Coordinate and confirm service details and client arrangements.
• Maintain organized records and documentation of client interactions.
• Resolve concerns professionally, ensuring timely and effective solutions.

Skills

Communication skills

Customer service experience

Organization

Time management

Multitasking

Online tools & platforms

Coordination & planning

Job description

We are seeking a detail-oriented Client Experience Specialist to support customers throughout their service journey. In this role, you will assist with coordinating client requests, managing service details, and ensuring a smooth and positive experience from initial inquiry through completion.

You will work with clients who are organizing personal plans and scheduled experiences, helping them stay informed, prepared, and confident every step of the way. This position requires strong communication skills, organization, and a commitment to delivering high-quality service.

Key Responsibilities

• Respond to customer inquiries via email, phone, and messaging platforms.
• Assist clients with updates, scheduling adjustments, and general service questions.
• Provide accurate information regarding processes, timelines, and requirements.
• Coordinate and confirm service details and client arrangements.
• Maintain organized records and documentation of client interactions.
• Resolve concerns professionally, ensuring timely and effective solutions.

Benefits

• Remote position with flexible scheduling options.
• Structured onboarding and training provided.
• Supportive team environment with ongoing guidance.
• Opportunities for growth based on performance.

Qualifications

• Strong written and verbal communication skills.
• Customer service experience preferred but not required.
• High level of organization and attention to detail.
• Ability to multitask and manage time effectively.
• Comfortable using online tools and communication platforms.
• Interest in coordination, planning, or client support services.