Remote Guest Experience Specialist

Essence Journey; México; Remote; MXN 180,000 - 300,000; Full time

Job summary

Essence of Work From Home is seeking a motivated Remote Guest Experience Specialist to join our remote team. You will assist customers with inquiries, scheduling, account updates, and service coordination while delivering professionalism and care.

This role suits someone who enjoys helping people, solving problems, and thriving in a fast-paced remote environment. You will be the main contact for customers, ensuring a smooth and positive experience from first request through follow-up support.

Qualifications

• Previous experience in customer service, hospitality, call center, or administrative roles preferred.
• Strong written and verbal communication skills.
• Comfortable working independently in a remote environment.
• Basic computer skills and ability to learn new systems quickly.
• Reliable internet connection and a distraction-free workspace.
• Strong attention to detail and organizational skills.
• Remote work flexibility.
• Competitive pay with performance-based opportunities.
• Ongoing training and professional development.
• Supportive and collaborative team environment.
• Advancement opportunities based on performance.

Responsibilities

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
• Assist with service requests, scheduling updates, and general account support.
• Provide clear information about available services and options.
• Maintain accurate records using internal systems and CRM tools.
• Resolve basic customer concerns and escape complex issues when necessary.
• Follow internal processes to ensure quality and consistency.
• Support team initiatives and ongoing customer experience improvements.

Skills

Customer service

Communication

Remote work

Problem solving

Attention to detail

Job description

About the job Remote Guest Experience Specialist

We are seeking a motivated and detail-oriented Remote Guest Experience Specialist to join our remote team. In this role, you will assist customers with inquiries, scheduling, account updates, and service coordination while delivering a high level of professionalism and care. This position is ideal for someone who enjoys helping people, solving problems, and working in a fast-paced remote environment. You will serve as a key point of contact for customers, ensuring a smooth and positive experience from initial request through follow-up support.

Requirements

• Previous experience in customer service, hospitality, call center, or administrative roles preferred
• Strong written and verbal communication skills
• Comfortable working independently in a remote environment
• Basic computer skills and ability to learn new systems quickly
• Reliable internet connection and a distraction-free workspace
• Strong attention to detail and organizational skills
• Positive attitude and solution-focused mindset
• Remote work flexibility
• Competitive pay with performance-based opportunities
• Ongoing training and professional development
• Supportive and collaborative team environment
• Advancement opportunities based on performance

Key Responsibilities

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner
• Assist with service requests, scheduling updates, and general account support
• Provide clear information about available services and options
• Maintain accurate records using internal systems and CRM tools
• Resolve basic customer concerns and escape complex issues when necessary
• Follow internal processes to ensure quality and consistency
• Support team initiatives and ongoing customer experience improvements

We celebrate diversity and are committed to creating an inclusive environment for all team members. All qualified applicants will be considered without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, or disability.