Remote Bilingual Healthcare Training Specialist

Resolv Global; Tuxtla Gutiérrez; Presencial; MXN 140.000 - 187.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

$6.50 USD per hour

100% remote from México

Paid weekly in arrears

Paid training

Independent Contractor arrangement

Descripción de la vacante

Resolv Global is seeking experienced Trainers for a fully remote healthcare BPO operation serving a US-based program. The role emphasizes engaging, structured training that prepares customer experience representatives to perform confidently in a live healthcare environment.

You will deliver virtual training, explain complex processes clearly, and identify knowledge gaps while communicating at a high level in both English and Spanish.

Formación

• Previous BPO/contact center training experience.
• Healthcare/medical customer experience is essential.
• Previous experience delivering training to customer service/contact center teams.
• At least 1 year of remote work experience.
• Fully bilingual in English and Spanish.

Responsabilidades

• Deliver engaging and structured training to new customer experience representatives.
• Facilitate virtual training sessions in a professional and engaging manner.
• Explain processes, procedures, systems, and customer service expectations clearly.
• Use different teaching approaches to accommodate different learning styles.
• Monitor learner understanding and identify knowledge gaps.
• Conduct knowledge checks, exercises, role plays, and practical activities.
• Provide constructive feedback and coaching throughout training.
• Support learners who require additional guidance.
• Help prepare new hires for the transition from training into production.
• Work closely with Team Leads and other leadership members to support learner readiness.
• Maintain accurate training records and communicate learner progress.
• Adapt training delivery when processes, systems, or requirements change.
• Create a positive, professional, and accountable learning environment.

Conocimientos

BPO training

Healthcare experience

Virtual training delivery

Remote work experience

Bilingual English/Spanish

Herramientas

Microsoft Teams

Office 365

Descripción del empleo

Resolv Global is seeking experienced Trainers for a fully remote healthcare BPO operation serving a US-based program. The role emphasizes engaging, structured training that prepares customer experience representatives to perform confidently in a live healthcare environment.

You will deliver virtual training, explain complex processes clearly, and identify knowledge gaps while communicating at a high level in both English and Spanish.