Remote Call Center Sales Pro: Appointment Setter

Royal York Property Management, inc.; Puebla de Zaragoza; Hybrid; MXN 539,000 - 674,000; Full time

Job summary

Royal York Property Management is hiring Call Center Sales Representatives to contact residential property owners about its rental-guarantee program. You will qualify leads, handle objections, and secure live transfers, while not completing the final sale.

The role is full-time and remote, aligned with U.S. Eastern Time business hours, with annual target earnings of CAD $40,000–CAD $50,000 based on performance. Training and pre-recorded interview are part of the process.

Qualifications

• Three or more years of experience in call-centre sales, outbound calling, telesales, appointment setting, lead generation, or live transfers.
• Experience using an automatic or predictive dialer.
• Strong objection-handling and persuasive telephone communication.
• Experience working toward call, transfer, appointment, conversion, or sales targets.
• Clear and professional spoken English.
• The ability to remain calm with skeptical, impatient, or difficult property owners.
• Strong listening skills and the ability to adapt during a call.
• Accurate CRM, call-note, and disposition habits.
• Openness to coaching, call monitoring, and performance feedback.
• Full-time availability during U.S. Eastern Time business hours.

Responsibilities

• Make continuous outbound calls through an automatic dialer.
• Introduce Royal York Property Management and the rental-guarantee program.
• Ask questions about the owner and their rental property.
• Confirm the number of rental properties and occupancy status.
• Respond to objections involving price, need, timing, trust, or existing tenants.
• Explain the potential value of protecting monthly rental income.
• Ask qualified owners to speak with a Royal York sales representative.
• Complete warm and live transfers.
• Record accurate call notes, outcomes, and dispositions.
• Follow campaign scripts, qualification rules, and opt-out procedures.
• Meet hourly and daily calling and transfer targets.

Skills

Call center sales

Outbound calling

Telesales

Objection handling

English language

Active listening

Coaching receptiveness

Tools

Convoso

Five9

NICE CXone

Genesys Cloud CX

CallTools

Readymode

Job description

Royal York Property Management is hiring Call Center Sales Representatives to contact residential property owners about its rental-guarantee program. You will qualify leads, handle objections, and secure live transfers, while not completing the final sale.

The role is full-time and remote, aligned with U.S. Eastern Time business hours, with annual target earnings of CAD $40,000–CAD $50,000 based on performance. Training and pre-recorded interview are part of the process.