Remote BPO Project Manager | Client Success Lead

Resolv Global; Mérida; Presencial; MXN 480.000 - 720.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully Remote / Work From Home

Independent Contractor position

Compensation based on relevant exp and

The opportunity to work closely with_s

A role with meaningful ownership and责任

The opportunity to contribute directly

A collaborative, international working

Descripción de la vacante

Resolv Global in Mexico is seeking a Project Manager to join our team in a fully remote capacity. This hands-on role focuses on BPO delivery, client relationships, and leading day-to-day project activities across teams. You will own project priorities, monitor KPIs, and coordinate with stakeholders to keep initiatives on track.

The ideal candidate has strong English communication, solid BPO experience, and a proactive approach to resolving issues while maintaining high client satisfaction.

Responsabilidades

• Take ownership of the day-to-day management and delivery of assigned BPO projects.
• Work closely with clients to understand their needs, expectations, priorities, and concerns.
• Build and maintain strong, professional client relationships.
• Proactively identify and address issues that could impact client satisfaction or project performance.
• Monitor project and operational KPIs to ensure teams are meeting expectations.
• Coordinate with Team Leads and internal teams to address performance, quality, productivity, attendance, and service-delivery concerns.
• Manage operational escalations and ensure issues are followed through to resolution.
• Communicate project updates, challenges, risks, and action plans clearly to leadership and clients when appropriate.
• Track action items, deadlines, deliverables, and follow-ups to ensure nothing falls through the cracks.
• Review performance data and identify trends, challenges, and opportunities for improvement.
• Support coaching, accountability, and performance improvement efforts across assigned teams.
• Help ensure client processes, requirements, and expectations are consistently followed.
• Identify opportunities to improve processes, efficiency, and the overall client experience.
• Collaborate with internal stakeholders to solve problems and keep projects moving forward.
• Provide regular visibility into project health, performance, and potential risks.
• Take ownership of problems and work proactively toward practical solutions.

Descripción del empleo

Resolv Global in Mexico is seeking a Project Manager to join our team in a fully remote capacity. This hands-on role focuses on BPO delivery, client relationships, and leading day-to-day project activities across teams. You will own project priorities, monitor KPIs, and coordinate with stakeholders to keep initiatives on track.

The ideal candidate has strong English communication, solid BPO experience, and a proactive approach to resolving issues while maintaining high client satisfaction.