Senior Collections Specialist

FLSmidth; Monterrey; Presencial; MXN 351.062 - 614.358; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Dedicated recognition platform for employee achievements

Descripción de la vacante

FLSmidth is seeking a Senior Collections Specialist located in Monterrey, Nuevo León, Mexico. The role involves managing both domestic and international customer accounts, driving collection activities, and resolving complex payment issues.

The ideal candidate will have a Bachelor's degree in a relevant field, be fluent in English and Spanish, and possess at least 3 years of B2B collections experience. This position offers opportunities to collaborate with various teams to support business objectives.

Formación

• 3+ years of B2B collections and accounts receivable experience in a fast-paced environment.
• Proven ability to independently manage a portfolio and resolve complex collection issues.
• Working knowledge of Mexican invoicing and tax requirements.

Responsabilidades

• Manage a portfolio of domestic and international customer accounts.
• Proactively contact customers to collect past due balances.
• Investigate and resolve complex accounts receivable issues.
• Develop collection strategies for high-risk accounts.

Conocimientos

B2B collections experience

Strong communication skills

Negotiation skills

Relationship-building skills

Problem-solving skills

Fluent in English and Spanish

Intermediate Excel skills

Educación

Bachelor's degree in Finance, Accounting, Business Administration, Marketing or a related field

Herramientas

ERP systems

Descripción del empleo

Senior Collections Specialist

Joining a team of more than 9,000 people working across more than 60 countries, you will be part of an agile network of talented and ambitious people. In fact, we count on you to engage, connect and collaborate with colleagues all over the world. Seize the opportunity to learn, create and develop your potential with us. FLSmidth, a leader in sustainable solutions for the Mining industry, is seeking qualified candidates to fill the role of Senior Collections Specialist. This position will be responsible to look after the customer AR portfolio in the assigned territory.

This role is ideal for a results-driven professional who thrives in a fast-paced environment, enjoys building customer relationships and takes ownership of resolving complex payment issues.

Responsibilities

• Manage a portfolio of domestic and international customer accounts and drive collection activities to achieve cash flow and aging targets.
• Proactively contact customers by phone and email to collect past due balances, resolve payment issues and build strong business relationships.
• Investigate and resolve complex accounts receivable issues, including billing disputes, deductions, short payments, unapplied cash, and invoice discrepancies.
• Analyze aging reports, payment trends, and account exposure to identify risks and prioritize collection efforts.
• Develop collection strategies for high-risk, high-volume, and strategically important accounts.
• Independently troubleshoot payment delays and elevate issues as appropriate.
• Collaborate with Sales, Customer Service, Legal, Genpact, GBC teams, and Credit Management to resolve issues and accelerate collections.
• Prepare collection reporting, account analyses, and other ad hoc requests to support business objectives.
• Maintain accurate account documentation and collection notes within company systems.

Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration, Marketing or a related field.
• Fluent in both English and Spanish, with strong verbal and written communication skills in both languages.
• 3+ years of B2B collections and accounts receivable experience in a fast-paced environment.
• Proven ability to independently manage a portfolio and resolve complex collection issues.
• Strong communication, negotiation, relationship-building, and problem-solving skills.
• Intermediate Excel skills and experience working with ERP systems and customer portals.
• Working knowledge of Mexican invoicing and tax requirements, including SAT requirements CFDI electronic invoicing, invoice cancellations and replacements, tax validation requirements XML invoice processing, customer invoicing and supplier portals.
• Credit Management Support: Assist with customer credit reviews and risk assessments, monitor customer exposure and payment performance, communicate concerns to management, support credit hold reviews, and ensure customer accounts remain within approved credit limits.

Benefits

We offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally.