Remote Bilingual Patient Support Specialist (EN/ES)

Resolv Global; Altamira; Remote; MXN 117,000 - 166,000; Full time

Benefits offered by this job

Remote work

Weekly pay

Job summary

Resolv Global is seeking a detail-oriented bilingual patient support specialist to join our fully remote team in Mexico. You will be the main point of contact, guiding patients from scheduling through post-visit follow-up, using clear English and Spanish communication.

This full-time, independent contractor role offers flexible remote work, weekly pay at $5.50 per hour, and a structured process including multiple interview stages. Candidates must reside in Mexico and submit resumes in English.

Qualifications

• Bilingual in English and Spanish (written and spoken).
• 1+ year in customer service or patient support roles.
• Experience working in a fully remote environment.
• Strong written communication with grammar and clarity.
• CRM experience or familiarity with patient management tools.
• Experience scheduling appointments and managing changes.
• Ability to handle multiple communication channels calmly.

Responsibilities

• Respond to patient inquiries via inbound/outbound calls, emails, texts, and web chat.
• Schedule patient appointments and manage changes or cancellations.
• Provide clear pre- and post-appointment instructions to patients.
• Follow up to ensure patients have the information they need.
• Support clinic operations with coordination and administrative tasks.
• Maintain accurate records of all patient interactions.
• Handle multiple channels with a calm, professional tone.

Skills

Bilingual English/Spanish

Customer service

Remote work

Written communication

CRM experience

Appointment scheduling

Multichannel communication

Tools

CRM

Job description

Resolv Global is seeking a detail-oriented bilingual patient support specialist to join our fully remote team in Mexico. You will be the main point of contact, guiding patients from scheduling through post-visit follow-up, using clear English and Spanish communication.

This full-time, independent contractor role offers flexible remote work, weekly pay at $5.50 per hour, and a structured process including multiple interview stages. Candidates must reside in Mexico and submit resumes in English.