Remote Bilingual Customer Support Specialist

Doordash-Mexico; Ciudad de México; Remote; MXN 223.000 - 357.000; Vollzeit

Benefits dieser Stelle

Weekly pay

Direct contract with DoorDash

Work-from-home equipment provided

Wellness bonus

Zusammenfassung

DoorDash is seeking a Marketplace Live Operations Representative to address the needs of partner merchants, customers, and dashers worldwide across calls, chats, and emails. You will join a growing team, report to the Marketplace Live Operations Supervisor, and operate within a 24/7 schedule with rotating shifts that may include evenings, weekends, or holidays.

This full-time role offers a direct contract with DoorDash, weekly pay, and a range of benefits designed to support wellbeing and

Qualifikationen

• At least 1 year of experience troubleshooting customer issues via email, phone, and chat.
• Fluent English with above-average technical fluency.
• Experience in a fast-paced customer service role and resilient in changing environments.
• Excellent written communication with strong grammar and tone.
• Strong collaborative, team-oriented mindset.

Aufgaben

• Handle Inbound Calls, Chats, and Emails for partners, customers, and dashers.
• Address time-sensitive issues like payments, account questions, and driver concerns with professionalism.
• Build deep knowledge of DoorDash processes to drive positive outcomes.
• Demonstrate effective communication and relationship-building skills.
• Maintain a high standard of customer experience and quality.

Kenntnisse

Customer service experience

English fluency

Technical literacy

Typing speed 40 WPM

Jobbeschreibung

DoorDash is seeking a Marketplace Live Operations Representative to address the needs of partner merchants, customers, and dashers worldwide across calls, chats, and emails. You will join a growing team, report to the Marketplace Live Operations Supervisor, and operate within a 24/7 schedule with rotating shifts that may include evenings, weekends, or holidays.

This full-time role offers a direct contract with DoorDash, weekly pay, and a range of benefits designed to support wellbeing and