Bilingual Customer Support Specialist EN/ES - Flexible

Datamark, Inc.; Chihuahua; Presencial; MXN 107.000 - 143.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Performance Bonus

Paid training

Flexible schedules

Descripción de la vacante

DATAMARK, Inc. is hiring a Customer Service Representative to handle inquiries and deliver excellent support in English and Spanish. You will maintain customer records, update accounts, and escalate complex issues when needed, ensuring a positive experience across phone, email, and chat.

The role emphasizes collaboration and professional development with benefits including health insurance, a performance bonus, paid training, and flexible schedules to support work-life balance.

Formación

• High school diploma or equivalent.
• Fluency in both English and Spanish.
• At least 6 months of call center support experience handling phone or email inquiries, complaint resolution, or account updates.
• General computer literacy.

Responsabilidades

• Provide accurate information on products or services.
• Resolve customer issues or complaints in a timely and efficient manner.
• Maintain accurate and up-to-date customer records.
• Update account information as necessary.
• Escalate complex cases to the appropriate team members or departments.
• Ensure a positive customer experience by providing exceptional service.
• Assist customers via phone, email, and chat.

Conocimientos

Bilingual English/Spanish

Customer support

Computer literacy

Educación

High school diploma or equivalent

Descripción del empleo

DATAMARK, Inc. is hiring a Customer Service Representative to handle inquiries and deliver excellent support in English and Spanish. You will maintain customer records, update accounts, and escalate complex issues when needed, ensuring a positive experience across phone, email, and chat.

The role emphasizes collaboration and professional development with benefits including health insurance, a performance bonus, paid training, and flexible schedules to support work-life balance.