Remote Bilingual CSR — Flexible Hours, Bonus & Training

Datamark, Inc.; México; Remote; MXN 134,000 - 223,000; Full time

Benefits offered by this job

Health Insurance

Work From Home

Performance Bonus

Paid training

Flexible schedules

Internet Stipend

Job summary

DATAMARK, Inc. is seeking a Bilingual Customer Service Representative to handle inquiries in English and Spanish, provide product information, and resolve issues.

You will maintain customer records and escalate complex cases as needed, communicating via phone, email, or chat to ensure satisfaction. Requirements include a high school diploma, fluent English and Spanish, strong communication, and good problem-solving and attention to detail.

Qualifications

• Fluency in English and Spanish required.
• High school diploma or equivalent.
• Strong communication skills in both languages.
• Prior customer service experience preferred.
• Good problem-solving and decision-making abilities.
• Strong computer literacy and ability to work in a fast-paced environment.

Responsibilities

• Provide accurate information on products or services.
• Resolve customer issues or complaints in a timely manner.
• Maintain accurate and up-to-date customer records.
• Update account information as necessary.
• Escalate complex cases to appropriate teams or departments.
• Deliver exceptional service to ensure customer satisfaction.

Skills

Bilingual fluency

Excellent communication

Problem-solving

Attention to detail

Fast-paced environment

Education

High school diploma

Job description

DATAMARK, Inc. is seeking a Bilingual Customer Service Representative to handle inquiries in English and Spanish, provide product information, and resolve issues.

You will maintain customer records and escalate complex cases as needed, communicating via phone, email, or chat to ensure satisfaction. Requirements include a high school diploma, fluent English and Spanish, strong communication, and good problem-solving and attention to detail.