Remote Administrative Specialist — Zendesk & Office Ops

Gordian Staffing Careers; Región Centro; Presencial; MXN 180.000 - 280.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote Work

Christmas bonus 30 days

12 vacation days after first year

Major medical insurance Day 1

IMSS

Computer equipment

Saving fund (8% of gross salary)

Life Insurance

Descripción de la vacante

Gordian Staffing Careers is seeking an Administrative Assistant to provide comprehensive administrative and operational support remotely across Mexico, with an initial visit to CDMX or GDL on day one (expenses borne by you).

Role requires strong English, 2+ years of experience, and good MS Office and Zendesk skills to maintain SLA performance and assist with governance documentation.

Formación

• High School Diploma is required.
• English CV is required.
• Min. 50 Mbps Internet Speed.
• Minimum 2 years of recent Administrative Assistant experience.
• Minimum typing speed of 30 to 45 wpm.
• Excellent knowledge of English grammar and spelling.
• Proficient in Microsoft Office.
• Experience in using Zendesk is preferred.

Responsabilidades

• Process emails, calls, and chats using Zendesk and meet SLAs.
• Assist Managers with Action List items and minutes.
• Prepare Notices of Hearing and Board Decision letters.
• Type minutes from recordings or AI tools.
• Handle invoice consolidation for manager review.
• Assist with vendor compliance and mass communications.
• Support duties to ensure smooth operation of Associations.

Conocimientos

MS Office

Zendesk

English fluency

Typing speed

Communication skills

Customer service

Document reading

Educación

High School Diploma

Herramientas

Microsoft Word

Microsoft Excel

Descripción del empleo

Gordian Staffing, A New Way of HR.

We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.

#Boost2026

Gordian Staffing, A New Way of HR.

We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.

About Our Client

Their area allows them to match or exceed all the resources of the biggest national companies while retaining the agility and flexibility of a local company. They can easily customize resources that will benefit the clients. Their goal is to tailor their services to your community's unique needs so you can exist in the best possible way in the moments that matter.

This position is remote and open to all over the country, but you'll be required to visit our offices in CDMX or GDL on the first day (expenses are covered by you)

**Available only for applicants living in Mexico**

Job Title: Administrative Assistant

Job Description: The Administrative Assistant provides comprehensive administrative and operational support to Community Managers and General Managers, ensuring the smooth functioning of the association.

Essential Duties And Responsibilities

• Use Zendesk to process emails, calls, and chats, while maintaining all SLA’s.
• Assist Managers in completion of Action List items.
• Prepare Notices of Hearing for Manager’s review (suggested templates provided)
• Prepare Notice of Board Decision letters after a duly held Hearing for Manager’s review (suggested templates provided)
• Type minutes of meetings from recordings or use of AI tool as provided by Managers
• Handles invoice consolidation for manager review
• Assist with vendor compliance through VIVE or other third-party vendor compliance programs, including reaching out to vendors to update or add contact information
• Assist in preparation of all mass communication materials
• Support Manager with duties as requested, to ensure smooth operation of Associations assigned
  
  

Schedule

Monday to Friday

Standard: 10:30 am to 7:30 pm Mexico City time

Daylight: 9:30 am to 6:30 pm Mexico City time

Minimum Requirements

• High School Diploma
• An English CV is required
• Min. 50 Mbps Internet Speed
• Minimum (2) years of recent Administrative Assistant
• Minimum typing speed of 30 to 45 wpm
• Excellent knowledge of the English language (grammar and spelling). Capable of speaking effectively before customers or employees of organizations.
• Ability to read and interpret documents such as policy and procedure manuals. Skillful in creating routine reports and correspondence.
• Accurately proofread documents.
• Proficient in Microsoft Office (Word and Excel)
• Experience in using Zendesk is strongly preferred
  
  

Benefits

• Competitive Salary (According to experience).
• Remote Work.
• Work Stability.
• Computer equipment.
• Christmas bonus of 30 days (Aguinaldo).
• 12 vacation days after the first year.
• IMSS.
• Major medical insurance since day 1.
  
  

After The 3-month Probation Contract, We Add The Following

• Minor medical insurance (Clinic may vary according to your city).
• Food vouchers (10% of the gross salary).
• Restaurant tickets ($2,060 pesos).
• Saving fund (8% of the gross salary).
• Life Insurance.
  
  

Competencies

Organized Empathetic Work Ethic Time Management Attention to Detail Communication Skills Reliable