Regional Service & Support Leader — Americas

AV Flexologic B.V.; Monterrey; Presencial; MXN 900.000 - 1.300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

5 days workweek

20 vacation days per year

8% Holiday allowance

Aguinaldo (Christmas bonus)

Descripción de la vacante

AV Flexologic B.V. is seeking a Service & Support Manager – Americas to lead service, technical support, and customer care across North, Central, and South America from our Monterrey, Mexico office.

The role oversees regional service engineers, coordinates field service activities, and manages service contracts while partnering with Sales, Engineering, and Global Support teams to maximize machine uptime and customer satisfaction.

Formación

• Strong technical troubleshooting ability.
• Excellent leadership and team management skills.
• Strong customer relationship management.
• Ability to operate effectively in a fast-paced international environment.
• Excellent communication skills in English (Spanish and/or Portuguese a plus).

Responsabilidades

• Lead regional service and technical support operations across the Americas.
• Supervise and develop a team of field service engineers and technical specialists.
• Plan and coordinate installations, commissioning, and service visits.
• Ensure high levels of customer satisfaction and service quality.
• Act as primary escalation point for complex technical issues and drive rapid resolution.
• Work with engineering teams to identify root causes and implement corrective actions.
• Communicate progress and solutions clearly to customers.
• Oversee service contracts, warranties, and service agreements.
• Monitor KPIs such as response time, machine uptime, first-time fix rate, and customer satisfaction.

Conocimientos

Technical troubleshooting

Team leadership

Customer relationships

Cross-cultural communication

English proficiency

Educación

Bachelor's degree

Descripción del empleo

AV Flexologic B.V. is seeking a Service & Support Manager – Americas to lead service, technical support, and customer care across North, Central, and South America from our Monterrey, Mexico office.

The role oversees regional service engineers, coordinates field service activities, and manages service contracts while partnering with Sales, Engineering, and Global Support teams to maximize machine uptime and customer satisfaction.