Americas Service & Support Manager Lead Regional Field Ops

AV Flexologic B.V.; Monterrey; Presencial; MXN 1.200.000 - 1.900.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Workweek 5 days

20 vacation days per year

Descripción de la vacante

AV Flexologic B.V. seeks a Service & Support Manager for the Americas to lead service and technical support across North, Central, and South America. You will oversee regional engineers, coordinate installations, and drive service quality and uptime for AV Flexologic equipment.

Responsibilities include handling escalations, coordinating maintenance, managing contracts, and reporting KPIs. The role requires strong English skills, leadership, and experience in international service operations

Formación

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, Automation, or related field.
• Minimum 7-10 years in technical service, field engineering, or industrial equipment support.
• At least 3-5 years in a leadership role and experience managing international service operations.

Responsabilidades

• Lead and manage all service and technical support operations across the Americas region.
• Supervise and develop a team of field service engineers and technical specialists.
• Plan and coordinate installations, commissioning, and service visits.
• Ensure high levels of customer satisfaction and service quality.
• Act as the primary escalation point for complex technical issues; troubleshoot and resolve problems.
• Work with engineering teams to identify root causes and implement corrective actions.
• Manage scheduling of service visits, preventive maintenance, and emergency interventions.
• Oversee service contracts, warranty cases, and service agreements.
• Ensure accurate service documentation and reporting; monitor KPIs like response time and machine uptime.
• Maintain strong knowledge of mounting machines, vision systems, software, and mechanical/electrical troubleshooting.
• Collaborate with Sales, Engineering, Production, and Logistics.
• Promote growth of service contracts and preventive maintenance programs; explore upgrades and software enhancements.
• Recruit, train, and mentor regional service engineers; foster customer-focused culture.

Conocimientos

Leadership

Technical troubleshooting

Customer relationship management

Cross-cultural communication

English fluency

Project coordination

Educación

Bachelor's degree in Mechanical Engineering

Bachelor's degree in Electrical Engineering

Automation

Herramientas

Automation software

Remote diagnostics

Descripción del empleo

AV Flexologic B.V. seeks a Service & Support Manager for the Americas to lead service and technical support across North, Central, and South America. You will oversee regional engineers, coordinate installations, and drive service quality and uptime for AV Flexologic equipment.

Responsibilities include handling escalations, coordinating maintenance, managing contracts, and reporting KPIs. The role requires strong English skills, leadership, and experience in international service operations