Regional Ops SME

APM Terminals Gothenburg; Ciudad de México; Presencial; MXN 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Maersk is seeking a Regional Operations Subject Matter Expert (SME) to act as a trusted process authority across multiple countries and operational teams. You will support SCP migrations, ensure operational readiness, and drive adoption of standardized processes and best practices.

You will partner with regional and global stakeholders to align priorities with customer and business needs, while leading continuous improvement initiatives and coaching key users.

Formación

• Academic background in logistics, trade, business, or related field.
• 3–5 years of regional lead logistics/supply chain experience.
• Experience as process expert or operational lead is preferred.

Responsabilidades

• Act as regional SME for operational processes, systems, and ways of working.
• Guide teams on process execution, standards, controls and business requirements.
• Drive standardization across countries; monitor KPIs and process compliance.
• Lead root-cause analysis and support complex operational issue resolution.
• Maintain SOPs, process maps, training materials, and knowledge docs.
• Support migrations, new processes, system changes and stabilization.

Conocimientos

Stakeholder Mgmt

Operational Excellence

Analytical Thinking

Influence Without Authority

Clear Communication

Customer Focus

Ownership & Accountability

Adaptability

Collaboration Across Cultures

Continuous Improvement

Educación

Bachelor’s degree in Logistics/IT/Business

Herramientas

ERP systems

Excel

PowerPoint

Teams

Power BI

Descripción del empleo

Join the wave of growth at Maersk!At Maersk, we are more than a logistics company—we are a global integrator connecting and simplifying supply chains around the world. As our Global Service Centers (GSC) in the Americas continue to grow and mature, we are strengthening our regional operations capabilities to drive standardization, operational excellence, and continuous improvement across our network.Here’s the DealWe are looking for a Regional Operations Subject Matter Expert (SME) to act as a trusted process authority across multiple countries and operational teams. This role will provide expert guidance on regional operations, ensure alignment with global standards, support complex issue resolution, and drive the adoption of consistent processes and best practices. You will work closely with operational leaders, key users, functional teams, and regional stakeholders to improve performance, strengthen controls, and support business transitions and transformation initiatives.Key ResponsibilitiesSupport SCP (New Lead Logistics Platform) migrations and implementation activities for new and existing customers, ensuring operational readiness, business adoption, and seamless onboarding.Act as the regional subject matter expert for assigned operational processes, systems, and ways of workingProvide guidance to operational teams and stakeholders on process execution, standards, controls, and business requirementsDrive process standardization across countries and locations while identifying and managing justified local exceptionsMonitor operational KPIs, service levels, quality indicators, and process compliance; identify gaps and coordinate corrective actionsLead root-cause analysis and support the resolution of complex operational issues and escalationsMaintain and improve SOPs, work instructions, process maps, training materials, and knowledge documentationSupport business transitions, new process implementations, system changes, and stabilization activitiesIdentify opportunities for automation, simplification, waste reduction, and continuous improvement through Lean and Kaizen methodologiesFacilitate training, coaching, and knowledge-sharing sessions for key users and operational teamsPartner with regional and global stakeholders to ensure operational priorities are aligned with customer and business needsSupport audits, controls, governance reviews, and compliance activities by providing process expertise and documentationRepresent the regional user community in process governance forums and transformation projectsThe BasicsAcademic Background: Bachelor’s degree in Logistics, International Trade, Business Administration, Industrial Engineering, Supply Chain, or a related fieldYears of Experience: 3-5 years of experience in lead logistics, customer experience, supply chain, terminal, or shared-service operations, including experience as a process expert, super user, or operational leadSoftware: ERP or operational systems, Microsoft Excel, PowerPoint, Teams, and reporting or visualization tools; experience with Power BI is a plusTechnical Skills: End-to-end process knowledge, KPI management, root-cause analysis, SOP development, process governance, and continuous improvementEnglish Level: B2–C1, with the ability to collaborate effectively across countries and seniority levelsCompetenciesStrong Stakeholder ManagementOperational Excellence MindsetAnalytical Thinking and Structured Problem SolvingInfluence Without AuthorityClear Communication and FacilitationCustomer FocusOwnership and AccountabilityAdaptability and ResilienceCollaboration Across Cultures and FunctionsContinuous Improvement and Change ManagementWhat We OfferAt Maersk, we offer exciting global career opportunities that foster both professional and personal growth. You will be part of a diverse, inclusive, and values-driven environment where collaboration, operational excellence, and continuous learning are encouraged. We provide competitive compensation and benefits, along with access to global development programs designed to help you unlock your full potential as part of high-performing teams.Please consider that, due to local regulations and legal guidelines regarding foreign employment, we can only consider Mexican workers for our Americas Hub based in Mexico City.Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail] .