Area Head - Single Carrier Landside Operations - Mexico

Damco Spain SL; México; Presencial; MXN 192.000 - 302.000; Jornada completa

Descripción de la vacante

Maersk in Pasig City seeks an experienced operations leader to manage end-to-end dispatch activities for global shipments. You will plan shipments, assign carriers, monitor movements, and ensure on-time delivery while addressing disruptions and driving improvements.

Requires 10–12 years in shipping/logistics, strong leadership, and fluency in English and Spanish. Onsite night shift work is expected to support global operations.

Formación

• Graduate, ideally Finance and Accounting.
• Experience in shipping operations with landside knowledge is a plus.
• Minimum 10-12 years’ experience in operations, shipping container and logistics.

Responsabilidades

• Manage end-to-end dispatch operations including shipment planning and carrier assignment.
• Monitor container movement and ensure timely delivery to customer locations.
• Handle exception management and vendor/dispute resolution.
• Drive continuous improvement to reduce disruptions and improve process efficiency.
• Maintain compliance with SLAs and performance frameworks.
• Lead and coach a team of individual contributors or team leads.

Conocimientos

Spanish language

English language

Leadership

Problem solving

Analytics

Capacity planning

Kaizen / continuous improvement

Educación

Bachelor’s or Master’s degree

Finance and Accounting background (preferred)

Herramientas

Agile / cross-functional collaboration

Descripción del empleo

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We Offer

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.

This position is responsible for managing end-to-end dispatch operations, including shipment planning, carrier assignment, container movement monitoring, and ensuring timely delivery to customer locations. In addition to dispatch execution, the role oversees exception management activities such as vendor dispute resolution, charge approvals, and addressing operational issues that disrupt the standard process flow. The position also drives continuous improvement by identifying and implementing solutions to eliminate recurring disruptions and enhance overall process efficiency.

Key Responsibilities

Business Performance – contribute to business performance by the way of ensuring contribution margin across customers are profitable/positive

Ensure the process has strong controls so there is no revenue leakage

Ensure all processes are performed as per the agreed terms in Service Level Agreement – Timely & Accurate and maintain and develop effective and efficient operational set-ups and procedures

Ensure compliance to Performance Management Framework. Track and monitor other KPI's related to the process

Focus on people engagement by motivating and coaching highly energized team to deliver organizational outcomes with an owner’s mindset

Have a continuous improvement mind-set

Stakeholder communication:Regularly participate and take necessary call / discussions with Business Partners;Timely & professional interaction with Business Partners / Stakeholders;Communicate & Co-ordination with other teams within GSC.

Actively participate in relevant business contingency testing. Support other GSC’s during contingency procedures.

Strict adherence to APM-M Group culture, values and reputation and ensure compliance with APM-M Group and CB policies.

To promote an environment of Effective Communication, Constant improvement and live our values.

Support the team in any escalation or inconvenience that may arise in the operation.

Qualifications

Graduate, ideally Finance and Accounting

Should be able to speak and write Spanish (preferably) and English

Minimum of6-8years of experience in shipping industry.(Better if from landside process)

Minimum 3 years of team handling experience

Graduate, orPostgraduatein any discipline

Willingness to work in full night shift; Onsite/WFO in Pasig City

At least 10-12 years’ experience in operations, shipping container and logistics or Freight forwarder industry. Knowledge on landside business would be a added advantage

Should have prior experience leading a team ofIndividual contributors orTeam leaders

Basic knowledge of capacity management/preparing staffing plan

Experience working in a global business environment, including cultural aspects

Excellent verbal and written English skills for co-ordination with Stakeholders

Highly result oriented, ready to take challenges/collaborate with cross functional teams and able to work under pressure

Capacity to handle change, stay open to different ideas and support for positive change

Understand work in an agile manner, High analytical / problem-solving skills

Proactive leader with customer service mindset

Large scale improvement (standardization and process capability) implementation experience

Focus on productivity, quality, WFO adherence, SLA compliance, and Kaizen.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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